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Orbi Review: Modern Connectivity With Great Design - SFGirl
Victoria from www.sfgirlbybay.com partnered with NETGEAR to review the Orbi WiFi System.
From the review:
"i’ve been doing a bit of redesigning lately and noticing that even the smallest impr...
I am at V2.1.2.18 running on my router and both satellites. I am not a Netgear employee and receive no special benefits of any kind.
My experience with the Orbis has been positive. I have had fewer than 5 issues with the Orbi in the year I have had them. With one exception they were all cured by reboots. The other required a reset which was a pain.
The performance is wonderful in my 3 story 2400sqft townhome and fixed the wireless performance issues I had with an ASUS RTAC68U. I have experienced stabilty issues, but believe these are more a factor of poor past service from TWC (now Spectrum) as I had service and stability problems prior to getting the Orbis.
FWIW, I own an Arriss Surfboard modem and TWC seemed to be constantly taking it down when they serviced their network. I pay for 300Mbs service and was often downgraded to less than 100 and not infrequently to 6Mbs. I can't tell you the amount of time I spent with their non-support staff. For a long time I proactively rebooted everything every couple of days to get my network speed back. Fortunately, Spectrum just applied a patch to their routers and backends a couple of weeks ago and since then my service has been steady at 340Mbs (wired to the router) and 305Mbs wireless (10 ft downstairs from a satellite). I have not had to reboot my Orbis since then.
Thanks for all of your comments on our SFGirl's Orbi story. The Orbi team is aware of a few issues that popped up for some users in a recent Orbi Firmware release. Your best bet is to visit this thread in the NETGEAR Community for updates to the issues you mentioned. It has a few things you can try in the meantime and we will continue to update the post when it is completely resolved.
BretDwrote:Thanks for all of your comments on our SFGirl's Orbi story. The Orbi team is aware of a few issues that popped up for some users in a recent Orbi Firmware release. Your best bet is to visit this thread in the NETGEAR Community for updates to the issues you mentioned. It has a few things you can try in the meantime and we will continue to update the post when it is completely resolved.
I'm happy to see netgear starting to publicly acknowledge the issues plaguing users. However, you've gone from "dishonest by omission of the issue" to "dishonest by positioning the issue inaccurately".
The backhaul issues (or "disconnect issues") are not a recent problem caused by a lone bad update. I've been able to reproduce backhaul issues using a test case I've shared with Netgear over 7 months ago. I know at least the following firmware versions have backhaul drops that can be reproduced in either minutes to hours, depending on the versions.
- 1.11.0.20
- 1.12.0.16
- 1.12.0.20
- 2.0.0.64
- 2.0.1.2
- 2.1.1.10
- 2.1.1.16
- 2.1.2.18
- 2.2.0.22
Now, that's just when I started tracking firmware to test the issue! It was certainly happening before that, but I don't have the firmware version numbers.
Users didn't have intermitted connectivity issues, and within a few days, head onto the forums to plead for help. They had problems for months first. This isn't a "small recent update" problem, this a long known core problem that has not been fixed.
