Orbi Review: Modern Connectivity With Great Design - SFGirl

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BretDwrote:

Thanks for all of your comments on our SFGirl's Orbi story. The Orbi team is aware of a few issues that popped up for some users in a recent Orbi Firmware release. Your best bet is to visit this thread in the NETGEAR Community for updates to the issues you mentioned. It has a few things you can try in the meantime and we will continue to update the post when it is completely resolved. 

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I'm happy to see netgear starting to publicly acknowledge the issues plaguing users. However, you've gone from "dishonest by omission of the issue" to "dishonest by positioning the issue inaccurately".

The backhaul issues (or "disconnect issues") are not a recent problem caused by a lone bad update. I've been able to reproduce backhaul issues using a test case I've shared with Netgear over 7 months ago. I know at least the following firmware versions have backhaul drops that can be reproduced in either minutes to hours, depending on the versions.

• 1.11.0.20
• 1.12.0.16
• 1.12.0.20
• 2.0.0.64
• 2.0.1.2
• 2.1.1.10
• 2.1.1.16
• 2.1.2.18
• 2.2.0.22

Now, that's just when I started tracking firmware to test the issue! It was certainly happening before that, but I don't have the firmware version numbers.

Users didn't have intermitted connectivity issues, and within a few days, head onto the forums to plead for help. They had problems for months first. This isn't a "small recent update" problem, this a long known core problem that has not been fixed.