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Forum Discussion
Orbi "Router Not Supported" message
Hi,
I tried to set up an Xfinity xFi modem in bridge mode with an Orbi as my router. I got this error message when trying to set up. Has anyone else ever gotten this message? I've had success setting this network up before with a previous Xfinity gateway.
seting
7 Replies
I would contact your ISP and ask them to help you correctly bridge the modem.
What is the Mfr and model# of the ISP modem?
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, LAN to LAN and configure AP mode on the Orbi router.Thank you for the advice. It's a Technicolor CGM4140COM modem that's part of the new xfinity Xfi service. I was able to set it up in Bridge mode but hit a snag trying to re-setup the Orbi. I may switch over to the new Xfi pods as a replacement, seems like it'll be one less device between the modem and all the other stuff I connect to it.
What was the "Snag" encountered when trying to set up the Orbi?
If you bridged the modem, then the Orbi should work well in Router mode.
Might try removing the app, reboot the phone, then re-install the app.
Setup on PC will work for you too.
