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Orbi satellite disconnects
Hi
I just purchased an Orbi 50 and a satellite. The satellite keeps disconnecting. It will flash white, then goes to blue and then reconnects. This units are only a week old. The router is fine.
can anyone advise?
Ok.
seems the minimum distance between the router and satellite is 30 to 40 feet? So, the problem could well be they are too close.
Will end the thread here
8 Replies
Would add, this happened four times this week. The firmware is up-to-date . I am connecting my IPad, IMac and IPhone This is a replacement for my Apple extreme, which sadly started to show it's age. I have to say, the Apple extreme was rock solid and in 10 years hardly disconnected. The Orbi is not off to a good start.
is this a firmware Issue?
What version of firmware is installed on the router and satellite? If it is v2.5.0.x and you have the RBR50 router and RBS50 satellite, then I suggest manually upgrading to the v2.5.1.8 firmware. Also, since this is a new install, contact Netgear support for their help (you have 90 days of support).
The v2.5.0.x firmware is buggy and has been retracted from the NG site. You can download v2.5.1.8 for the RBR50 and RBS50 from https://www.netgear.com/suppzio fort/product/RBK53.aspx#download
Download the zip file for both the router and satellite
Unzip the files
Manually upgrade the firmware on the satellites first using the RBS-v2.5.1.8.img file
Finally, upgrade the firmware on the router using the RBR-v2.5.1.8.img file
Hi Thanks.
Firmware is up to date. latest
Seems to me this is an issue many are experiencing? No real answer out there. So are only hope is for netgear to sort it. Shame really, the router is rock steady, my WiFi is excellent within what BT allows and what they call speed.Sent a support note to Netgear, no reply......still waiting. My patience will come to an end soon.
