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Forum Discussion

mikebp's avatar
mikebp
Aspirant
Sep 17, 2020

Orbi Satellite does not see Wired device

I'm connecting a wired Ethernet RTU to teh RBR50 Satellite and when configured for DHCP it is not "seen". If I configure the RTU device with a static IP - it is seen and connects perfectly.   Why ...
Installation
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 18, 2020

What FW version are you using on the Orbi?

 

Sounds like this device doesn't like the Orbi DCHP or vs versa. Something to contact NG  support about. 

 

mikebp's avatar
mikebp
Aspirant
Sep 18, 2020

It's version: V2.5.1.16.

 

...was hoping one of you 'guru's out there would have a means to identify/isolate who's not behaving.

 

Appreciate all your input...

 

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 18, 2020

    Sounds like the RBR either isn't ACK to the ARP request of the device or the device is not ACK back to the RBRs ARP request. 

    Something I would wireshark capture and send off to both NG and the device mfr to see where the problem maybe. 

  • Mstrbig's avatar
    Mstrbig
    Master
    Sep 18, 2020
    mikebp wrote:

    It's version: V2.5.1.16.

    ...was hoping one of you 'guru's out there would have a means to identify/isolate who's not behaving.

    Appreciate all your input...

    I'm going to assume your model is the Ethernet RTU?

    First let's start with How do you have it connected to the RBR50? 

  • mikebp's avatar
    mikebp
    Aspirant
    Sep 18, 2020

    It's a direct wired-Ethernet connection to one of the 4 ports on either/both the RBS or the RBR (one router one satellite - 3-4 other wired devices connect with no issue - as does the RTU when configured with static IP).    Doesn't matter which unit it's plugged into.   Been through all permutations of power cycling & rebooting to no avail.