NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
bluefish10
Aug 02, 2017Guide
Orbi satellite dropping connection
Right to the point: my Orbi system has 2 satellites and 1 main tower. The internet drops/slows down (to the point where internet browsing is not possible) 2-3 times per day randomly without warning o...
FURRYe38
Aug 21, 2018Guru - Experienced User
What is the Mfr and model# of the IP modem the Orbi is connected too?
Try setting up reserved IP addresses for your satellites and other devices.
Can try this as well:
Heres how I got my friends 50 series up and running:
https://community.netgear.com/t5/Orbi/Orbi-firmware-update-v2-1-4-16-availability/m-p/1592753/highlight/true#M34020
Zero issues since setting it up.
If nothing works, you may just have a bad system and would need to be replaced or RMAd.
nvt wrote:
>>>What FW is currently loaded?
The latest per Netgear on all 3 devices - main router and satellites (both connected via backhaul on Cat5):
2.1.4.16
>>>What is the Mfr and model# of the IP modem the Orbi is connected too?Direct to FIOS ONT that works flawlessly
>>>What is the size of your home? Sq Ft?
~3,000- 3,500
But again - this is not about WiFi this disconnect and failure occurs on *wired* connections. THe log from the Synology device disconnect is a wired connection
>>>>What is the distance between the router and satellite(s)? 30 feet is recommended in between them, to begin with depending upon building materials.Both satellite devices are connected via backhaul. Base router in the basement, second device ground floor and second satellite first floor
>>>What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Auto - but I'd settle for a wired connection that was stable
>>>Any Wifi Neighbors near by? If so, how many?
2 low signal and they have been there for several years with prior wifi systems and have never caused any problems. But as above I'd settle to solve the wired disconnects and then worry about WiFi probelms
>>>>Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
I'd go through this if I had a stable wired connection but don't. Unless any of these settings affect the wired connections I'd like o get my wired connections stable and not constantly disconnecting, unless you are telling me that the Orbi Router is unstable for all connections if the WiFi is affected - which would imo be a terrible problem. I've lived with WiFi challenges for years as I am sure many other have and expect them and am lucky to have Cat5 installed to multiple locations to provide reliable service where required - especially connections that need a persistentersistant connection (CItrix fo example)
What am I missing - I've spent says with my network dead, unable to print (hard wired printers not WiFi), unable to access files, security cameras disconnected (hard wired), inaccessible files on NAS devices and connections to the internet that are so slow that any app requiring internet access eventually hangs and has to be manually quit. I've checked the direct ONT FIOS internet which has run consistently >100/100 but that fails to show up wired or wireless
nvt
Aug 21, 2018Apprentice
>>>>What is the Mfr and model# of the IP modem the Orbi is connected too?
There is no modem - it is connected directly to the Cat5 out from the Verizon FiOS ONT unit
>>>>Try setting up reserved IP addresses for your satellites and other devices.
Both satellites have a fixed reserved IP address and are connected backhaul. Several of my devices have fixed IP addresses but assigning IP addresses is a significant challenge