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Orbi Satellite: Invalid HW ID, use default Orbi
Hi All, I'm having all sorts of issues with my Orbi Satellite The list of issues and steps that i'm at can be found at the link below, but i thought for this issue, i'll keep it separate. https...
What version FW do you have loaded on the RBR? The RBR and RBS should be on the same version of FW.
While you have access to the RBS, you might want to update the RBS to recent FW, then update the RBR afterwards.
Factory reset the RBS and RBR and setup from scratch.
IF the factory reset doesn't fix the RBS HW ID problem, you'll need to contact NG support about this...Something is wrong with the RBS. May need to be replaced.
EdZz wrote:Hi All,
I'm having all sorts of issues with my Orbi Satellite
The list of issues and steps that i'm at can be found at the link below, but i thought for this issue, i'll keep it separate.
https://community.netgear.com/t5/Orbi/Orbi-Satellite-not-syncing-with-Router/m-p/1896719#M89163
Does anyone know what it means when the Satellite has a DEVICE NAME of "Invalid HW ID, use default Orbi". My router can detect it but won't "sync" to it. This doesn't mean that my Satellite is stuffed is it? it out of warranty by about 5 days, give or take
The image attached is when i've logged into the Satellite and navigated to the Status tab.
Hi CrimpOn,
i was just replying to FURRYe38 in the other thread, that i unfortunately cannot update my satellite.. i've tried to log directly into the satellite's Web UI and update it there, but when i click on the "Upload" button (no matter what firmware, i've tried 2.2.1.212, 2.3.1.6, 2.5.1.8 and 2.5.1.16) but the page times out with a 404 page not found error, image attached.
going their support page and trying to raise a ticket with them, since my orbi is out of date by 6 days.. guess they won't help... darn..
EdZz wrote:Hi CrimpOn,
i was just replying to FURRYe38 in the other thread, that i unfortunately cannot update my satellite.. i've tried to log directly into the satellite's Web UI and update it there, but when i click on the "Upload" button (no matter what firmware, i've tried 2.2.1.212, 2.3.1.6, 2.5.1.8 and 2.5.1.16) but the page times out with a 404 page not found error, image attached...
Thanks for the screen shot. Is 192.168.1.250 the IP address of the satellite? (that appears on the router Attached Devices page?
.1.250 is the IP address of the RBS web page when the RBS is connected to a wired PC and not synced with the RBR.
I've contacted NetGear and am in the process of an RMA. When tracking the RMA, i can see they have received the "brokered" satellite and i can confirm that the tracking company also reports the same, but no much has been done for about 10 days. Is this normal or should i somehow (which i don't know how to) get in contact with them and ask for an update?
And for those who are experiencing the same error, looks like something to do with the hardware is gone. My suspicion is that the MacAddress section of the board has packed it, i don't think its a short circuit otherwise the whole board would be fried.
The only tactic that seems to prove useful is to send a private message to one of the forum moderators (by clicking on the symbolic link to their account, such as Blanca_O ) and provide the pertinent details. Netgear prefers that we not post sensitive or personal information on this public forum.
Geez. One would have hoped that whoever authorized an RMA would have including instructions for how to follow up on it.