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Orbi satellite losing connection with router
I have had my Orbi mesh system for close to a year. For the past month or so, I have been experiencing random satellite drop connections. There is no indication from the affected satellite of its a...
V2.5.0.38 is your problem.
If you can, try to revert the firmware to an older version.
What is the Mfr and model# of the ISP modem the NG router is connected too? Any built in router here by chance?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
WarIsPeace wrote:I have had my Orbi mesh system for close to a year. For the past month or so, I have been experiencing random satellite drop connections. There is no indication from the affected satellite of its aliment. The only way I can tell is by devices connected to the satellite losing wifi, both hardwired and wirelessly. When this happens and I open up Orbi APP or orbilogin.net, then I can see the satellite is having connection issues. If left on its own, it would reestablish connection within 5 mins or so. But this is extremely annoying and random. And it happens multiple times a day that it drove me nuts. How am I sure that it is the orbi system's fault? Here is how I eliminated other possible causes:
1. I signed up for two ISP's. One fiber and one cable. The random connection drop issue happens on both.
2. I replaced Orbi with Google WIFI and no drop issue at all.
3. I even re-positioned both RBS50 satellites closer to the router. Literally, the next rooms and the problem still persists.
4. I disabled daisy-chain, MIMU, and fast roaming as per internet suggestions. No dice either.
That pretty much eliminated all other possible causes.
So I opened up a support ticket. The 1st tech had me enabling MIMU and fast roaming and then wait and observe. That did not help at all. 2nd call and 2nd tech from India finally advised me that they have had many calls from users with the same issue. The problem is with the new firmware. Yes, the newest. He advises that they are working on a fix via firmware. In the meantime. Nothing can be done.
My parents have the same 3 unit RBR50 and they have random drops with older firmware. One of my neighbors has RBR40 and he has drops. This is ridiculous. Is anybody else having this issue?
No modem. Direct ethernet connection from fiber to Orbi router. Besides, if you read my post, I've tried two different ISP's. And I have searched and implemented all the other troubleshooting methods you have mentioned in your post to no avail. It took me far too many hours and headaches to finally arrive at the conclusion that the problem is with Orbi. I need to thank Netgear for releasing buggy as @#$% firmware. One would think they'd field-test their own @#$% before releasing this turd to the public. Who does Netgear think he is? Apple?
Anyways, just flushed both satellites to 2.3.5.30. Let's see how they hold up.
WarIsPeace wrote:No modem. Direct ethernet connection from fiber to Orbi router. Besides, if you read my post, I've tried two different ISP's.
No where in your previous posts did you state NO MODEM. My only recommendations in this thread were to revert your firmware. How did you get the firmware you have now?
I didn't know a Orbi can work without a modem. Perhaps it's not in your house/apartment? Good luck
Correction. You are right, there is a modem. But for fiber, it is enclosed within their junction box. I was thinking inline of cable internet, whereas one need a modem between the RG6 cable and RJ45 outlet.
WarIsPeace wrote:Correction. You are right, there is a modem. But for fiber, it is enclosed within their junction box. I was thinking inline of cable internet, whereas one need a modem between the RG6 cable and RJ45 outlet.
How did you get the firmware you have now?