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Forum Discussion

Donathon's avatar
Donathon
Aspirant
Aug 06, 2017

orbi satellite rbs50 led issue

My  6 month oldorbi rbs50 setellite router led lights just started to keep coming on and cycling through the colors.  I dont remember this happening before  Things seem to work ok.  Is this normal? ...
Orbi
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Aug 10, 2017

Hello Donathon

 

How often is it happening? is it mostly one color?

 

DarrenM

Donathon's avatar
Donathon
Aspirant
Aug 10, 2017

lights seem to cycle between: none, blue, magenta

multiple times a day, 24/7.   However, I looked at the Orbi app when lites are on and it showes a satellite connected.

Donathon

 

DarrenM wrote:

Hello Donathon

 

How often is it happening? is it mostly one color?

 

DarrenM

 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 10, 2017

    I would try to factory reset the satellite and then resync it see if that helps.

     

    DarrenM

    • Donathon's avatar
      Donathon
      Aspirant
      Aug 14, 2017

      Reset and still happening.  Frustrating part is I cant find a way to make a warranty claim. 

      Any thoughts?

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Aug 16, 2017

        Hello Donathon

         

        I have sent you a PM.

         

        DarrenM