NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI slow upload after 2.4.1.16 firmware update
I am a new ORBI home user. I installed my ORBI system on 6/9/18 on AT&T -verse 1000. It was setup in ROUTER mode by default. My download/upload speeds were pretty good -- about 600-800
I swi...
followup ...
I worked with netgear support and they suggested I return the system for a new one. I did that today and it was going fine until the firmware upgrade. before the upgrade I had 844 upload and 526 download. when the firmware was completed, it was 96 upload and 453 download. pretty sure the firmware did something
Try a full ERASE on the Router and satellite, this time set up from scratch and set up the router first. Do not touch the speedtest app on the router, or enable traffic meter or access controls. Just do a speedtest with a wired PC connected to the back of the router with a web browser and go to speedtest.net or use your ISP speedtest site.
Then set up the satellite after testing.
Be sure your ISP modems is in bridge mode or if not, use it's DMZ for the Orbi routers IP address.
Hi FURRYe38 ...
I see the "Revert to factory settings" ERASE in the Backup Settings section. I am not sure what you mean by "set up from scratch". I did the setup from the iOS Orbi App from my iphone. That is also where I ran the "Internet Speed" to test the speed which showed the router speed before and after the firmware update. I didn't do anything using the browser interface to the router other than to view the settings.
When I worked with Netgear support directly on the original system, they had me plug my macbook into one of the router's ethernet ports. When I ran http://speed.googlefiber.net/, I recall upload was about 700+ and download was about 800+
I appreciate the help you are giving me! When I setup the router, I have 3 NEST cameras, a SkyBell HD and 6 WEMO devices to reconfigure with the router. Reconfiguring the NEST cameras means using a ladder up 2 stories to link them to the router using my iPhone camera. That said, I am limited to when I can do thise because of my day job! ;)
I don't understand why two Orbi RBK53 systems experienced the same problem. I might not be able to do anything further until the weekend.
I attached a screenshot from the app after the system was setup and I ran the internet speed test from the Orbi app.
Cheers!
Yes, you need to test with a wired PC connected to the orbi router. There are too many variables in wifi that can cause inaccurate speed testing.
Wired speed testing comes first. Speed test while ALL other devices are disconnected from the router. Just use the one wired PC for speedtesting initially after the router is set up.
Doing a ERASE then setting up from scratch is just that, walk thru the setup wizard with a wired connected PC to the router and go thru setting up the router then add a satellite. Don't load any saved configurations from a saved file.
I set up my friends RBK50 a couple of weeks ago, been working fine since:
You can try my method if you want to...
I have had the same problem with upload speeds since upgrading to the 2.4.1.16 firmware. I have the arlo pro camera's as well and am having trouble with them recording correctly and was told my speed was to slow ( my speed hadn't changed until the new firmware) I am in Australia and have slow speeds but before the upgrade my download speed ranged from .09 -11.15 mpbs, Upload .09 - 1.1mpbs after upgrade download .05 - 10mpbs Upload .05 - .08 mpbs. I have just reverted to the previous firmware and my speeds are back up to download 10.85 - 11.85mpbs, upload 1.0 - 1.1mpbs so there's something with the new firmware that's slowing the upload speed. I'm sure there's another thread with others having the same issue since upgrading. I'm staying on previous version.
I did a total reset after firmware upgrade and again after I downgraded to previous version. Resetting is very time consuming and I really don't think we should have to do a total reset after each firmware upgrade.