NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Framedtrash's avatar
Feb 17, 2019

Orbi speed test not working

Hi,

Have just purchased and setup my orbi RB550, every thing is working apart from the speed test and the QOS.
When ever I try to run a speedtest it fails to run,
Have rebooted all devices have tried via the orbi app and the web GUI but nothing works.
Speed test works fine when using the standalone speed test app on my phone or speedtest.net website

Any ideas would be great as it's rather frustrating that such a basic feature isn't working and not some thing I would expect from a + $500 device.

Thanks in advance

28 Replies

    • Framedtrash's avatar
      Framedtrash
      Guide
      Hi,

      Have just done a factory reset and the result is the same it's not working.

      It's running the latest FW
      • ekhalil's avatar
        ekhalil
        Master
        What message or error do you get when it doesn’t work?