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Orbi struggling to get IP address/DNS from fixed wireless ISP
I'm replacing my Asus router (RT-N66YU) with this RBR50 unit. I live in a rural area and use fixed wireless service from my ISP (a 2.4 GHz line of sight system). This means there is a radio (powered ...
bheld wrote:
Unforutnately neither of these helped. Log:
......
When you tried the router's MAC address cloning or "use this MAC", have you rebooted Orbi and the radio eqipment then?
Some ISP's remember the MAC address of the first router and does not accept any other request from other MAC addresses (for security reasons). Since you had the ASUS working earlier, so this is a good troubleshooting step to make sure is tested.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? If you can get this information. Does there radio on top of the roof have any router built in or is it just a modem or device that has a LAN interface for a external router?
Try disabling the following and see:
IPv6
You can set manual DNS ON the Orbi router, try 1.1.1.1 and 9.9.9.9
V2.2.1.210
This type of setup doesn't have a modem - the radio simply connects right to the Internet port on the Orbi. Orbi acts as a router.
We've tried the IPv6 thing and the fixed DNS - no help.
Can you reinstall the prior router, turn OFF it's wifi radios, connect the Orbi router to the other router and configure Orbi for AP mode?
bheld wrote:
V2.2.1.210
This type of setup doesn't have a modem - the radio simply connects right to the Internet port on the Orbi. Orbi acts as a router.
We've tried the IPv6 thing and the fixed DNS - no help.
Yes, that is the fallback plan, but it seems silly given how much this orbi cost.
I can only presume there maybe some bad handshaking going on between the Orbi and this ISP wifi interface device that the Orbi may not like or is having a problem with. This would be something NG would need to look at and collect logs from to see what the problem may be.
You could file a support ticket here and contact NG support to see if they can help you on this: