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Forum Discussion
Orbi Warranty Status Inaccurate
When I bought the Orbi RBK50 in May 2019, it had a sticker on the packaging indicating it came with 3 years warranty. However when I registered the product on the orbi app, it showed just 1 year. So after multiple chats with support staff (screenshots linked below), i was finally told that this was a mistake and will be rectified to 3 years soon. However I left it as that and assumed it would be changed. However it is now July 2020 and the dates have not been changed. Thus it now shows that all support and warranty have expired and I have no way to contact support staff on this issue aside from posting in the netgear community forums. I hope someone from netgear sees this and is able to help me with this.
Screenshots: https://imgur.com/a/olgGMaR
1 Reply
It seems that the most effective process to deal with issues like this is to send a private message to one of the system moderators by clicking on their screen name, such as Blanca_O Netgear prefers that customers not disclose personal information on the public forum.
I am a little puzzled.
- I dialed the 800 number shown on that label and got "Sorry. The toll free number is unassigned.", and
- The label spells "Service Centre", which is not a typical US English spelling.
Some vendors (such as Costco) extend the manufacturer's warranty on electronics, but that is a vendor warranty not a Netgear warranty.
