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blue_sky's avatar
blue_sky
Aspirant
Apr 27, 2018

Orbi WiFi System wifi backhaul poor

RBR 50 with 1 statellite

Firmware  V2.1.4.10 on both

2 Questions:

1.While speedtest in the orbi app shows 90Mbps upload and 90Mbps download, when I check on speedtest app on the same android phone, it shows 15 or 20 Mbps. Why the disconnect in two values ?

 

2. Why does wifi backhaul status is showing as poor and how do I fix it ?

10 Replies


  • blue_sky wrote:

    RBR 50 with 1 statellite

    Firmware  V2.1.4.10 on both

    2 Questions:

    1.While speedtest in the orbi app shows 90Mbps upload and 90Mbps download, when I check on speedtest app on the same android phone, it shows 15 or 20 Mbps. Why the disconnect in two values ?

     

    2. Why does wifi backhaul status is showing as poor and how do I fix it ?


    1) Your Orbi is conencted via ethernet to either your modem or internet router - you should always get the full speed of your internet connection from your Orbi router itself. It's not like the Orbi performs this speedtest over wireless.

     

    2) Poor backhaul performance can stem from a lot of different reasons, which impact the reception of the wireless signals. Try moving your satellite around to find a better spot. There are also apps for Android and iOS which show you the current coverage of your wifi. You could just power off your satellite and use your phone to scout for a good place to put your satellite.

    • blue_sky's avatar
      blue_sky
      Aspirant

      Thanks for the info. 

       

      How does ethernet backhaul helps ? What are the advantages ?

       

       

      • budy's avatar
        budy
        Luminary

        Given the fact, that a wired ethernet connection is way superior to a wireless one, you will be getting better latency and better throughput from your wireless devices connected to your satellite.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What are the distances between the router and satellite? 30feet to begin with and maybe up to 50-60feet if in line of site or one wooden wall in between.

     

    If it's reading poor status, move the satellite closer.

     

    What is the size if your home? SqFeet?

    What is the homes building materials?


    blue_sky wrote:

    RBR 50 with 1 statellite

    Firmware  V2.1.4.10 on both

    2 Questions:

    1.While speedtest in the orbi app shows 90Mbps upload and 90Mbps download, when I check on speedtest app on the same android phone, it shows 15 or 20 Mbps. Why the disconnect in two values ?

     

    2. Why does wifi backhaul status is showing as poor and how do I fix it ?


     

    • Carbuff2's avatar
      Carbuff2
      Aspirant

      I've noticed the same issue as #1: When I measure the speed in a given location (only a few feet from our RB53's satellite) the indicated MBPS is only 30% as fast as the speed indicated on the ORBI app's speed test.

       

      I've tried different iPhone apps (same phone as the ORBI app, of course) and the disparity is the same.

       

      Everything is working fine, I'm just curious...:smileyfrustrated:

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
         

        What are the distances between the router and satellite? 30feet to begin with and maybe up to 50-60feet if in line of site or one wooden wall in between.

         

         

        What is the size if your home? SqFeet?

        What is the homes building materials?

         

        What are the wired speed tests like with a PC and a web browser pointed at a speed test site?


        Carbuff2 wrote:

        I've noticed the same issue as #1: When I measure the speed in a given location (only a few feet from our RB53's satellite) the indicated MBPS is only 30% as fast as the speed indicated on the ORBI app's speed test.

         

        I've tried different iPhone apps (same phone as the ORBI app, of course) and the disparity is the same.

         

        Everything is working fine, I'm just curious...:smileyfrustrated:


         

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Possilbe speed differences between wifi mobile and apps...and the device. Possible problem with the app...

    • Carbuff2's avatar
      Carbuff2
      Aspirant

      Are you saying that the ORBI app doesn't measure speed on the actual phone?  That it measures something internal and then reports the speed to the ORBI app?

       

      If so, that might explain the discrepancy...