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Forum Discussion
OrbiCBK40
I have had this Mesh system just over a year. Things worked well for about 7 months then we noticed the system was not giving the speeds and coverage we had before.
I called Netgear and they checked everything including the latest software update and the satellite connection. Netgear said it was my provider not the system.
I called Xfinity and they sent a tech out and he said it was the Orbi system. So he connected a new modem/router from Xfinity and it works great.
Where do I go from here? I really don’t want to rent the equipment from Xfinity and I have the Orbi system that apparently Netgear could not figure it out and blamed it on the service.
Any advice would be appreciated.
I called Netgear and they checked everything including the latest software update and the satellite connection. Netgear said it was my provider not the system.
I called Xfinity and they sent a tech out and he said it was the Orbi system. So he connected a new modem/router from Xfinity and it works great.
Where do I go from here? I really don’t want to rent the equipment from Xfinity and I have the Orbi system that apparently Netgear could not figure it out and blamed it on the service.
Any advice would be appreciated.
1 Reply
What Firmware version is currently loaded?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853Are you testing wireless or wired speeds?
What speeds do you pay for UP and Down?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
