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AmitR's avatar
AmitR
NETGEAR Employee Retired
Jan 04, 2018
Solved

OrbiOS 2.1.1

The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects.  We believe these is...
Troubleshooting
  • AmitR's avatar
    AmitR
    Jan 17, 2018

    Let me give you a quick update on where NETGEAR is with the OrbiOS.  

     

    Just before Christmas break, we paused the distribution of OrbiOS 2.1.  Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2).  In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi.  Check Release Notes for complete list.  

    We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).  

     

    My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.  

     

    To answer your question, Stars_fan.  When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.  

     

    Orbi Product Management

tinypocket's avatar
tinypocket
Guide
Jan 13, 2018

I was just about to post that I experienced my first drop on 1.11.0.20. I woke up this morning and had the (!) symbol over my wifi on my Samsung Galaxy S8 phone. I tried and of course there was no internet. I tried on my laptop and the same... A few minutes later it came back...great, another reset!

 

Then I logged in to Orbi and see that it updated to V2.0.0.74. I see that there are a handful of folks that don't have issues with that fimrware, but still seems the majority do. NETGEAR! Please stop updating folks on 1.11.0.20 to a newer broken firmware! I'll also create a support request asking for official support to stop auto updating this version.

Blcklab's avatar
Blcklab
Apprentice
Jan 13, 2018
I wanted to use that firmware too and it updated almost instantly. I think the update freeze is only in 2.x versions.

I'm almost ready to toss this is in trash. My ring doorbell drops. Adt drops. These aren't just convenience devices, they're my home security