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Forum Discussion
OrbiOS 2.1.4 availability
A quick update. We're about to release an updated version of OrbiOS 2.1.4 in the next few days through our auto-update mechanism for all Orbi models. When it goes live, you should see a prompt in t...
As so many others have stated THERE NEEDS TO BE A NO UPDATE OPTION AVAILABLE!!!! I saw the update last night and installed it. It worked for a few minutes then I lost connectivity completely. My ORBI router sits in my office at the front of the house where my modem is. One satellite in my master bedroom closet connected wirelessly. The second satellite connected via ethernet backhaul upstairs at the back of my house. The system was stable under 2.1.2.18. I rolled back to 2.1.2.18 after 2.1.4 hosed everything. All was back to normal. Then I wake this morning to find that 2.1.4.10 was installed again on the system and again loss of connectivity. Rolled back to 2.1.2.18 again this morning and will have to check again at lunch if it has gone to 2.1.4.10 again. I haven't tried factory resetting it all yet. I guess I have to see if that works.
When coming from older v2.1.x.x FW there are some major changes when loading v2.1.4.10. So please do a full factory reset on the router and satellites then set up from scratch. Should see better results. Others have mentioned this as well.
kc5grw wrote:
As so many others have stated THERE NEEDS TO BE A NO UPDATE OPTION AVAILABLE!!!! I saw the update last night and installed it. It worked for a few minutes then I lost connectivity completely. My ORBI router sits in my office at the front of the house where my modem is. One satellite in my master bedroom closet connected wirelessly. The second satellite connected via ethernet backhaul upstairs at the back of my house. The system was stable under 2.1.2.18. I rolled back to 2.1.2.18 after 2.1.4 hosed everything. All was back to normal. Then I wake this morning to find that 2.1.4.10 was installed again on the system and again loss of connectivity. Rolled back to 2.1.2.18 again this morning and will have to check again at lunch if it has gone to 2.1.4.10 again. I haven't tried factory resetting it all yet. I guess I have to see if that works.
FURRYe38 wrote:
When coming from older v2.1.x.x FW there are some major changes when loading v2.1.4.10. So please do a full factory reset on the router and satellites then set up from scratch. Should see better results. Others have mentioned this as well.
kc5grw wrote:
As so many others have stated THERE NEEDS TO BE A NO UPDATE OPTION AVAILABLE!!!! I saw the update last night and installed it. It worked for a few minutes then I lost connectivity completely. My ORBI router sits in my office at the front of the house where my modem is. One satellite in my master bedroom closet connected wirelessly. The second satellite connected via ethernet backhaul upstairs at the back of my house. The system was stable under 2.1.2.18. I rolled back to 2.1.2.18 after 2.1.4 hosed everything. All was back to normal. Then I wake this morning to find that 2.1.4.10 was installed again on the system and again loss of connectivity. Rolled back to 2.1.2.18 again this morning and will have to check again at lunch if it has gone to 2.1.4.10 again. I haven't tried factory resetting it all yet. I guess I have to see if that works.
The idea of recommending/forcing people to perform a factory reset is bogus. IMHO this would appear to be an easy fix that could be applied with each update and FW install tool, much like a web browser clears its cache. Many folks have personal settings, passwords, etc that require time to reload if a factory reset is perfomed. Don't make it harder than it needs to be.
I presume thats NG desired/intended design. However when users are still continuing to see problems after FW updates, resets is a valid troubleshooting step to take. Again, users have expressed having better results after doing a factory reset and set up from scratch. Others have recently just posted that they have not and are not experiencing problems as well. This is fine and works for them. Others, not so much so lets reset and try this last resort step. Again, I've explained this to you many times.
Thanks.
Retired_Member wrote:
The idea of recommending/forcing people to perform a factory reset is bogus. IMHO this would appear to be an easy fix that could be applied with each update and FW install tool, much like a web browser clears its cache. Many folks have personal settings, passwords, etc that require time to reload if a factory reset is perfomed. Don't make it harder than it needs to be.
FURRYe38 wrote:
....................................Again, I've explained this to you many times.
Thanks.
Retired_Member wrote:
The idea of recommending/forcing people to perform a factory reset is bogus. IMHO this would appear to be an easy fix that could be applied with each update and FW install tool, much like a web browser clears its cache. Many folks have personal settings, passwords, etc that require time to reload if a factory reset is perfomed. Don't make it harder than it needs to be
Thanks…but no thanks
My post was more of a ‘I thought this was being addressed as a FW bug’, for I’m almost certain it was mentioned in previous post and not by me. Just because it may work for a few, doesn't make it the end all fix. Furthermore, my post or opinion was not directed to you although the quote did get pulled in, in as much it was to be considered a part of the open discussion. Unless you’re driving the NG ship, I am in no need of any explanation from you.
When I wake up at 5 AM in the morning and my cameras are down, alarm is down, my phone isn't working right because it's connected to wireless that isn't actually going anywhere is not acceptable.
I'm soooooo glad that there people that don't have issues with these updates. But for the people that do, asking them to do factory resets is insulting. And it's beyond irresponsible for Netgear to release a firmware that would require people to do that and/or soft brick their PREMIUM product that people paid well over $400 for.
I just now got my system up and running, and it's taken me almost 5 hours. Setting everything back up after a firmware update is the dumbest thing that I've ever heard of. I have my CCNA, N+ and I'm MSCE in Windows Server and have my Masters Degree in Networking, and am the senior networking administrator at a company of over 50,000 employees - and it took me 5 hours to figure this mess out and get it working. What does that mean for your average home user that bought the unit because the guy at Best Buy said "its awesome!"? This is not the way a product should be handled, and not the way updates should be handled. And Netgear owes people an apologize for it. Will we ever get one, no. We'll get another firmware update that causes us to do this all over again.
If I was not past my return policy, I'd return this steaming pile of horse manure back to the depths from which it came. Because that's all it is, a pathetic excuse for a piece of networking equipment, being sold as a premium.
And before you go and say, "Well, that's a valid troubleshooting step..." No, it's not. factory resetting your equipment is not a valid troubleshooting step. It's the LAST step, not the first. If you firmware releases require factory reset, then you're not doing your job right. If these were used in enterprise environments, and they pushed out firmware's like this - they wouldn't be in business long. Which is why after the first time I had this happen with this crap product, we ripped all the Netgear branded routers and switches out of our company and replaced them. If this is how Netgear is going to treat consumers, then they don't deserve our companies business either.
My "SETUP" - AT&T GIGAPOWER (1000 Mbps / 1000 Mbps) > Netgear Orbi POS RBR50 w/1 RBS50 with public static IP assigned - Latest firmware - 2.1.3.4 before #brickgate.
"You can lead a horse to water, can't make it drink"
Good Luck in your endeavours.
Squeaky369 wrote:
When I wake up at 5 AM in the morning and my cameras are down, alarm is down, my phone isn't working right because it's connected to wireless that isn't actually going anywhere is not acceptable.
I'm soooooo glad that there people that don't have issues with these updates. But for the people that do, asking them to do factory resets is insulting. And it's beyond irresponsible for Netgear to release a firmware that would require people to do that and/or soft brick their PREMIUM product that people paid well over $400 for.
I just now got my system up and running, and it's taken me almost 5 hours. Setting everything back up after a firmware update is the dumbest thing that I've ever heard of. I have my CCNA, N+ and I'm MSCE in Windows Server and have my Masters Degree in Networking, and am the senior networking administrator at a company of over 50,000 employees - and it took me 5 hours to figure this mess out and get it working. What does that mean for your average home user that bought the unit because the guy at Best Buy said "its awesome!"? This is not the way a product should be handled, and not the way updates should be handled. And Netgear owes people an apologize for it. Will we ever get one, no. We'll get another firmware update that causes us to do this all over again.
If I was not past my return policy, I'd return this steaming pile of horse manure back to the depths from which it came. Because that's all it is, a pathetic excuse for a piece of networking equipment, being sold as a premium.
And before you go and say, "Well, that's a valid troubleshooting step..." No, it's not. factory resetting your equipment is not a valid troubleshooting step. It's the LAST step, not the first. If you firmware releases require factory reset, then you're not doing your job right. If these were used in enterprise environments, and they pushed out firmware's like this - they wouldn't be in business long. Which is why after the first time I had this happen with this crap product, we ripped all the Netgear branded routers and switches out of our company and replaced them. If this is how Netgear is going to treat consumers, then they don't deserve our companies business either.
My "SETUP" - AT&T GIGAPOWER (1000 Mbps / 1000 Mbps) > Netgear Orbi POS RBR50 w/1 RBS50 with public static IP assigned - Latest firmware - 2.1.3.4 before #brickgate.