NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AmitR
Apr 24, 2018NETGEAR Employee Retired
OrbiOS 2.1.4 availability
A quick update. We're about to release an updated version of OrbiOS 2.1.4 in the next few days through our auto-update mechanism for all Orbi models. When it goes live, you should see a prompt in t...
DanimalC
Apr 25, 2018Tutor
I have been plagued with Wi-Fi dropping for months now. So two days I ago I decided to manually upgrade my RBR50 and RBS50 sattelite to v2.1.3.4 and everything was working good! Then last night I lost internet connection twice. I logged into the webUI and noticed that they both updated automatically to v2.1.4.10 without my knowledge or input (of course the day after I finally got them working well). My RBW30 updated to 2.1.3.6 automatically as well. Each time a reboot of the router fixed the internet issue. This morning when I woke up I didnt have internet over Wi-Fi again, a reboot fixed the issue again. I tried downgrading my router to 2.1.3.4 but it was unsuccessful. Tonight I will try factory resetting everything and seeing if that helps. I just wish I had the option to install the update and that these firmware upgrades worked better.
FURRYe38
Apr 25, 2018Guru - Experienced User
Let us know if doing a factory reset after applying v2.1.4.10 and set up from scratch helps. .
DanimalC wrote:
I have been plagued with Wi-Fi dropping for months now. So two days I ago I decided to manually upgrade my RBR50 and RBS50 sattelite to v2.1.3.4 and everything was working good! Then last night I lost internet connection twice. I logged into the webUI and noticed that they both updated automatically to v2.1.4.10 without my knowledge or input (of course the day after I finally got them working well). My RBW30 updated to 2.1.3.6 automatically as well. Each time a reboot of the router fixed the internet issue. This morning when I woke up I didnt have internet over Wi-Fi again, a reboot fixed the issue again. I tried downgrading my router to 2.1.3.4 but it was unsuccessful. Tonight I will try factory resetting everything and seeing if that helps. I just wish I had the option to install the update and that these firmware upgrades worked better.
- erikrubinApr 25, 2018AspirantIs there a preferred or recommended procedure for performing a factory reset? I have a system with 2 satellites. After upgrading to 2.1.4, I get extensive and long duration dropouts on my Nest Outdoor cam.
- FURRYe38Apr 25, 2018Guru - Experienced User
I would hit the reset button on the back of each Satellite for 15 seconds until you see the top LED glow yellowish color. Then let go. Then top LED should start to blink white. then slowly blink white tell you it's ready to be added. You can reset the router using it's web page UI under Advanced Settings/Backup or use same button in back looking for the top yellowish LED then let go.
Set up the router first, then add on satellite via wireless. Ensure you see the top LED turn BLUE then add the 2nd Satellite using same add process.
You might try setting maual channel 1, 6 or 11 on 2.4Ghz instad of AUTO.
You might disable MIMO, Daisy chain and Fast Roaming as awell on the router to test.
erikrubin wrote:
Is there a preferred or recommended procedure for performing a factory reset? I have a system with 2 satellites. After upgrading to 2.1.4, I get extensive and long duration dropouts on my Nest Outdoor cam.
- WAPApr 26, 2018Apprentice
I too was for weeks on v2.1.3.4 with zero issues. Then during the day yesterday I lost internet connection. I logged into the webUI and noticed that only two of my three satellites got upgraded to v2.1.4.10. The lone satellite that was on 2.1.3.4 effectively brought down my whole network. NETGEAR STOP AUTO UPDATES...I was planning on updating myself on the weekend but the autoupdate FORCED me to do a whole ORBI reset after what was already a long day at work. To be safe I reset the router and all 3 satellites and hopefully my system will be stable for awhile (until the next auto update).
GIVE ME A GUI CHECKBOX TO TURN OFF AUTO UPDATES.
- FURRYe38Apr 26, 2018Guru - Experienced User
Try this to disable auto update?
https://community.netgear.com/t5/Orbi/The-2-1-2-18-nightmare/m-p/1490248/highlight/true#M21767
WAP wrote:
I too was for weeks on v2.1.3.4 with zero issues. Then during the day yesterday I lost internet connection. I logged into the webUI and noticed that only two of my three satellites got upgraded to v2.1.4.10. The lone satellite that was on 2.1.3.4 effectively brought down my whole network. NETGEAR STOP AUTO UPDATES...I was planning on updating myself on the weekend but the autoupdate FORCED me to do a whole ORBI reset after what was already a long day at work. To be safe I reset the router and all 3 satellites and hopefully my system will be stable for awhile (until the next auto update).
GIVE ME A GUI CHECKBOX TO TURN OFF AUTO UPDATES.
- usahaleApr 26, 2018Star
No, I don't think so. At least not until Netgear puts this process into their user manual or blesses the steps officially. God only knows what has changed since this amazing client figured out what the Netgear internal fields/values were. I, and most of the folks having problems, have done enough beta testing for Netgear.
I sandbox OS updates and make sure they are solid, on my own time. I sandbox work-related program updates and make sure they are solid, on my own time.
I can only hope that Netgear figures out what they've broken and eventually fixes it. Until HomeKit and Auto Update are addressed, my Orbi system will be gathering dust.
I'm back to my ASUS 'network' (after 8 months of this excrement) until I see HomeKit, and Auto Update, addressed in the release notes.
GIVE ME A GUI CHECKBOX TO TURN OFF AUTO UPDATES.