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Forum Discussion
OrbiOS 2.1.4 availability
A quick update. We're about to release an updated version of OrbiOS 2.1.4 in the next few days through our auto-update mechanism for all Orbi models. When it goes live, you should see a prompt in t...
When I wake up at 5 AM in the morning and my cameras are down, alarm is down, my phone isn't working right because it's connected to wireless that isn't actually going anywhere is not acceptable.
I'm soooooo glad that there people that don't have issues with these updates. But for the people that do, asking them to do factory resets is insulting. And it's beyond irresponsible for Netgear to release a firmware that would require people to do that and/or soft brick their PREMIUM product that people paid well over $400 for.
I just now got my system up and running, and it's taken me almost 5 hours. Setting everything back up after a firmware update is the dumbest thing that I've ever heard of. I have my CCNA, N+ and I'm MSCE in Windows Server and have my Masters Degree in Networking, and am the senior networking administrator at a company of over 50,000 employees - and it took me 5 hours to figure this mess out and get it working. What does that mean for your average home user that bought the unit because the guy at Best Buy said "its awesome!"? This is not the way a product should be handled, and not the way updates should be handled. And Netgear owes people an apologize for it. Will we ever get one, no. We'll get another firmware update that causes us to do this all over again.
If I was not past my return policy, I'd return this steaming pile of horse manure back to the depths from which it came. Because that's all it is, a pathetic excuse for a piece of networking equipment, being sold as a premium.
And before you go and say, "Well, that's a valid troubleshooting step..." No, it's not. factory resetting your equipment is not a valid troubleshooting step. It's the LAST step, not the first. If you firmware releases require factory reset, then you're not doing your job right. If these were used in enterprise environments, and they pushed out firmware's like this - they wouldn't be in business long. Which is why after the first time I had this happen with this crap product, we ripped all the Netgear branded routers and switches out of our company and replaced them. If this is how Netgear is going to treat consumers, then they don't deserve our companies business either.
My "SETUP" - AT&T GIGAPOWER (1000 Mbps / 1000 Mbps) > Netgear Orbi POS RBR50 w/1 RBS50 with public static IP assigned - Latest firmware - 2.1.3.4 before #brickgate.
"You can lead a horse to water, can't make it drink"
Good Luck in your endeavours.
Squeaky369 wrote:
When I wake up at 5 AM in the morning and my cameras are down, alarm is down, my phone isn't working right because it's connected to wireless that isn't actually going anywhere is not acceptable.
I'm soooooo glad that there people that don't have issues with these updates. But for the people that do, asking them to do factory resets is insulting. And it's beyond irresponsible for Netgear to release a firmware that would require people to do that and/or soft brick their PREMIUM product that people paid well over $400 for.
I just now got my system up and running, and it's taken me almost 5 hours. Setting everything back up after a firmware update is the dumbest thing that I've ever heard of. I have my CCNA, N+ and I'm MSCE in Windows Server and have my Masters Degree in Networking, and am the senior networking administrator at a company of over 50,000 employees - and it took me 5 hours to figure this mess out and get it working. What does that mean for your average home user that bought the unit because the guy at Best Buy said "its awesome!"? This is not the way a product should be handled, and not the way updates should be handled. And Netgear owes people an apologize for it. Will we ever get one, no. We'll get another firmware update that causes us to do this all over again.
If I was not past my return policy, I'd return this steaming pile of horse manure back to the depths from which it came. Because that's all it is, a pathetic excuse for a piece of networking equipment, being sold as a premium.
And before you go and say, "Well, that's a valid troubleshooting step..." No, it's not. factory resetting your equipment is not a valid troubleshooting step. It's the LAST step, not the first. If you firmware releases require factory reset, then you're not doing your job right. If these were used in enterprise environments, and they pushed out firmware's like this - they wouldn't be in business long. Which is why after the first time I had this happen with this crap product, we ripped all the Netgear branded routers and switches out of our company and replaced them. If this is how Netgear is going to treat consumers, then they don't deserve our companies business either.
My "SETUP" - AT&T GIGAPOWER (1000 Mbps / 1000 Mbps) > Netgear Orbi POS RBR50 w/1 RBS50 with public static IP assigned - Latest firmware - 2.1.3.4 before #brickgate.