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hockeyref3's avatar
hockeyref3
Follower
May 15, 2019

Password Recovery

Hi

 

I am trying to recover password but the when I enter the answers to the questions asked it will not accept them.

 

How can I reset my answers as obviously when I entered it I somehow entered wrong info!!!

 

Please advise

Thank you

Eric

3 Replies

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  • SW_'s avatar
    SW_
    Prodigy
    May 15, 2019
    hockeyref3 wrote:

    Hi

     

    I am trying to recover password but the when I enter the answers to the questions asked it will not accept them.

     

    How can I reset my answers as obviously when I entered it I somehow entered wrong info!!!

     

    Please advise

    Thank you

    Eric

    hockeyref3, might want to check out this thread.

     

    Good Luck!

    • schumaku's avatar
      schumaku
      Guru
      May 16, 2019
      hockeyref3 wrote:

      How can I reset my answers as obviously when I entered it I somehow entered wrong info!!!

      Two minutes minor penalty. With the two minutes cooling box not helping to remember the password, there is no other way than using the reset button, and re-configure the router from scratch again.

      • michaelkenward's avatar
        michaelkenward
        Guru
        May 17, 2019

        There is a bug in some devices in Netgear's implementation of password recovery. You can get locked into a close loop.

         

        If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.

         

        If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.