Hi I am trying to reset my password on my Orbi Router. I tried the PW that I thought I used and it said no. I tried the PW on the router and it said no. I tried to answer the questions to reset it and it said they were wrong (My first NETGEAR product...Orbi and my sister's name....I think I would know that). I don't know what else I can do. I have my guest network disabled (My network name is DavidHome) and in my list of networks I'm seeing DavidHome-Guest with no password protection on it. It was never there before and I never set one up. So I'm trying to access the Orbi online to see if there is something set there that I don't know about.

Hi dchbbc Welcome to NETGEAR Community! You may have to factory reset the router for you to access the settings page. It appears that the latest firmware defaulted the Guest network to turn on. This was also observed by other users. To resolve this, we would have to access the Orbi settings page and disable Guest network. Regards, Blanca Community Team

Password Reset | NETGEAR Communities

6 Replies

Blanca_O
NETGEAR Employee Retired
Oct 28, 2018
Hi dchbbc

Welcome to NETGEAR Community!

You may have to factory reset the router for you to access the settings page.

It appears that the latest firmware defaulted the Guest network to turn on. This was also observed by other users. To resolve this, we would have to access the Orbi settings page and disable Guest network.

Regards,
Blanca
Community Team
- Blanca_O
  NETGEAR Employee Retired
  Oct 31, 2018
  Hi dchbbc
  
  We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
  
  Regards,
  Blanca
  Community Team
BabyButts3
Aspirant
Nov 17, 2018
I don’t know how to manually reset my password
- michaelkenward
  Guru - Experienced User
  Nov 17, 2018
  BabyButts3 wrote:
  I don’t know how to manually reset my password
  
  What's the device you need to reset?
  
  Look on the back.
  
  Is there a little hole labelled Reset? If so, insert the end of a paperclip and press for about 10 seconds.
  
  That puts the device back to its "out of the box" state. Then you can set it up from scratch.
  - DSweatyB
    Initiate
    Dec 12, 2018
    On Firmware V2.2.1.210
    
    Product RBR50
    
    Why is it asking me for my sister (which I don't have one) and first netgear product (who remembers that)?
    
    I have over 20 devices connected. I really have to reset my router to gain access to orbilogin.com?
    
    Please tell me the smart people at Netgear came up with a solution by now.

Forum Discussion

Password Reset