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Forum Discussion
Bosgirl
Jul 22, 2018Aspirant
Philips Hue not working
We have 28 philips hue bulbs in our home with a Hue bridge. Yesterday we setup orbi on the 2.4 network on Comcast. All of our Echos, ADT pulse Wemos, PS4, phones and tablets worked perfectly. We could...
AC641
Jul 22, 2018Luminary
What version of firmware do you have installed on the Orbi Router and Satellite/s? There was a known issue with a previous version of firmware, ensure you have v2.1.4.16 and report back. You can update from within the Router's GUI.
- BosgirlJul 22, 2018AspirantThank you for your reply. The tech at Netgear had us run all the firmware updates
- AC641Jul 22, 2018Luminary
I know it's a complete pain in the a**e but have you tried a complete reset of the Hue Hub? I had to do this following the installation of the updated Orbi firmware. It highlighted a weakness in teh Hue system in that you cannot back-up your settings for reinstalltion following a reset.
- BosgirlJul 22, 2018AspirantAhh the one reply I was hoping not to see LOL!!!! No I have not- was avoiding that like the plague. The thought of reconfiguring all the bulbs - my head!!!! I guess we are going to have to decide if we want to reprogram or return the orbi and live with bad WiFi!!! Thank you!