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Forum Discussion
Philips Hue not working
We have 28 philips hue bulbs in our home with a Hue bridge. Yesterday we setup orbi on the 2.4 network on Comcast. All of our Echos, ADT pulse Wemos, PS4, phones and tablets worked perfectly. We could...
Thanks, yes. The app will not work at all. I think at this point we have decided to return the Orbi. We have it disconnected and went back to the xfinity router/modem. Everything is working just like before and we will have to live with dead spots for now.
It sounds like it might be that the Hue bridge is not getting a network connection. Have you tried to log in to Hue via a web browser? That would at least rule out the app on your phone or tablet. It's been over a year since I configured my Hue bridge, so I'm going from distant memory....
Is it possible the Hue bridge is configured with a static IP address instead of dynamic (DHCP)? And is the Orbi running in AP mode connected to the Comcast router? I only ask because my LAN uses the 192.168.1.... subnet range, and I noticed that when setting up my Orbi, it changed the subnet to 10.0.0.... If for some reason your Hue bridge is configured for a different subnet or has an IP address conflict, that would kill its network connection. Just something to check before you return the Orbi. Once I got the kinks worked out, it's been rock solid. đ
Is it possible the Hue bridge is configured with a static IP address instead of dynamic (DHCP)? And is the Orbi running in AP mode connected to the Comcast router? I only ask because my LAN uses the 192.168.1.... subnet range, and I noticed that when setting up my Orbi, it changed the subnet to 10.0.0.... If for some reason your Hue bridge is configured for a different subnet or has an IP address conflict, that would kill its network connection. Just something to check before you return the Orbi. Once I got the kinks worked out, it's been rock solid. đ