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Forum Discussion
Ping spikes and packet loss on WiFi
Hi, I’m having trouble with my orbi router with online gaming over WiFi. For the rest it works extremely well with high speed (400 down 40 up) and very low pings (10ms), all on WiFi. However with onl...
What FW version are you using? 2.1.3.4
What is the Mfr and model # of the ISP modem? Technicolor TC7210.Z
What channels are you using? 2.4 on automatic (now on 13) and 5ghz on 36
Not sure if this is normal, but WiFi scanner is picking up 4 WiFi signals with the same SSID but with slightly different MAC address (last number is different).
What wireless devices are you using for gaming? Surface pro 4 (i5, 8gb), Acer Travelmate 256
Are you connected to the routers wifi or satellite wifi? Not sure how I can see to which one I'm connected. I tried it both close to the router and close to the satellite. Also switched off the satellite and tested again. Same issues.
Your ISP modem seems to be a wifi router:
https://us.hardware.info/product/286562/technicolor-tc7210-z/specifications
Is wifi completely disabled on this unit or in full transparent bridge mode?
After updating to v2.1.3.4, did you factory reset the router and Satellite then set up from scratch? This needs to be done. This version is still considered beta and needs to be reset and set up from scratch to ensure good installation and operation.
Try setting manual channel 13 on 2.4Ghz.
Try disabling these features, Beamforming, MIMO, Daisy Chain and Fast Roaming. MIMO isn't needed if you don't have much or any MIMO supporting devices. Daisy chain is only needed for two or more satellites. Test with and with out Beamforming and Fast Roaming enabled.
Thanks! I will do all of that tomorrow and let you know if it worked!
Btw, the firmware version was pushed in the interface of the router. Are you sure it's still beta?
Its still in flux. Of course anything is possible. Was a few that received this via auto update.
They added more models and beta availability to the beta test thread so there still coming out with FW. :smileywink:
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1533584/highlight/true#M26234
Besure to reset and set up from scratch. Its still needed for a bit longer. At some point the resets wont be needed from what I'm told.
There have been many people here that have measured bad ping RTT and packet loss on the Orbis, even when connected to the router, and pinging a LAN address (never mind WAN). I experience it as well, with ping times swinging wildly from say 3-4 ms to well over 150-200 ms for a few packets.
I've seen better and worse performance across several firmware revs, but no version of 2.x that behaves well. Also regardless of the standard comments, disable all the options, change the channels.
