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Forum Discussion
Printer behind ORBI not found
Dear friends, I have a standard configuration, with a WiFi modem from my Telco provider in the basement, and an (RBR50) ORBI access point (set-up as Router) in my kitchen. Both have a different S...
All works well, but my Epson app can't find my printer, even if I give it its IP address.
What model printer? Have you tried both iPrint and Smart Panel?
It's been a while since I used the RBR50 (currently I am using an Orbi 870), but I did (and still) have two epson printers on my network.
- Epson iPrint discovers both printers
- Epson Smart Panel doesn't find either.
As FURRYe38 says, you need make sure both devices are connected to the same network. Also, guest won't work for this, as the wifi devices on guest are isolated by the router.
Thank you Stephen !
Model = Epson ET-2600. My phone is on the ORBI SSID and so is my ET-2600 Printer. And that doesn't work.
Note that I have a second printer, in the basement, an Epson ET-2700. This one is on the modem's SSID. When my phone is on the ORBI SSID, I can't print on that one either, but when I switch the Wifi on my mobile to the SSID of my modem, I can print on the ET-2700...
So strange that on the ORBI SSID things don't work. Maybe due to the NAT condition (see answer above) ?
You only are printing from a phone? No PCs?
an Epson ET-2700. This one is on the modem's SSID.
One of my printers is the ET-2760.
It needs to be on the Orbi's SSID (as you found).
That is because partly due to NAT, but mainly because the method used by the Epson app for finding the printer local only, so cannot get through the Orbi router.
Model = Epson ET-2600. My phone is on the ORBI SSID and so is my ET-2600 Printer. And that doesn't work.
This worked with the same app before you installed the Orbi?
Is the app finding the printer?
If not, have you tried the manual IP method in the Epson iPrint app?
- undefined
Hi Stephen,
Thanks for the feedback !
Yes, I also print from laptops. Same issue. When on the same SSID it finds the printer. If on a different one, it does not find the printer.
Also when I manually give the IP address of the printer, it doesn't find the printer (I have the correct IP address, because I push the "i" button on the Epson printer, so it tells me the SSID and IP address).
This morning, I changed the ORBI to act as an Access Point, and no longer as a Router. All IP addresses changed (of course), but the ORBI kept the name of "its" SSID as before (so different from the one of the modem/router)... Not sure why. And so the problem remains... I can still not print from a different SSID, although the IP is now uniquely set by the modem/router.
Not sure if I can (or must) change the SSID of the ORBI to match the one from the modem/router. Today, the difference is handy, because if one "WiFi" doesn't work, you switch to the other (SSID).
Main reason for the initial issue is that you have two routers on the same line using different IP address networks. These won't allow for some cross IP address traffic thus this block data getting from the PC to the printer while on different networks. Once you changes the Orbi system to AP mode, it's network became the same as the host routers network, thus the printer and PCs were now on same network and now you can print from any PC. Recommend keeping this configuration.
