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DeepPowder's avatar
DeepPowder
Aspirant
Apr 16, 2019

Problem with registration for Orbi RBR50

I bought an RBR50 and two RBS50 mesh routers in April, 2017 and registered them on May 1, 2017.  I have a copy of the accepted registration.  When I log into my account now it says I have no products registered.  When I try to re-register my product, I've gotten either "Error: Something went wrong! Please try again" (today) or ~"That device is already registered under a different account" (late last week).

 

All this came up when I tried to activiate NETGEAR Armor on the system.  In that process you have to log into your NETGEAR account, and there was a failure at that point, I assume because it couldn't find the registered system.

 

How can I get this problem resolved?

 

NETGEAR Armor

4 Replies

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  • DeepPowder's avatar
    DeepPowder
    Aspirant
    Apr 16, 2019

    I'd love to, but can't find a phone number anyplace.  I sent an email about this problem to Customer Service 4 days ago and haven't had a response.

    • FURRYe38's avatar
      FURRYe38
      Guru
      Apr 16, 2019

      Hopefully Blanca_O will send you a PM today. Please be patient. 

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Apr 16, 2019

      Hi DeepPowder

       

      Please PM me your name, email address and device serial number. 

       

      Regards, 
      Blanca 
      Community Team