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Forum Discussion

webfix4u's avatar
webfix4u
Tutor
Aug 09, 2018

Problem with Remote Management on Orbi RBR50

Hi  I'm using the Orbi RBR50 system and I'm really happy with it. But when I want to enable the Remote Management in the Orbi app, I get this message: "This NETGEAR device is already registered wit...
Installation
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru
Aug 09, 2018

Where did you get the Orbi from? New or used?

I would contact NG support and get there help on this...they'll need to help you get it registered correctly.

  • webfix4u's avatar
    webfix4u
    Tutor
    Aug 09, 2018

    Hello FURRYe38

     

    Thanks for your reply.

    I would like to do that, but my 90 days support had expired. I just recently found out that this doesn't work...

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Aug 16, 2018

      Hello webfix4u

       

      Yes send me a Pm if you are still need support.

       

      DarrenM 

      • NicholasT's avatar
        NicholasT
        Aspirant
        Jan 02, 2019

        I’m in the same boat as above... new Orbi in September... just getting around to enabling remote management, but can’t because of the device/account association issue.  Phone support is now expired.  Any leads on how I can get this resolved?

         

        DarrenM