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Forum Discussion

Tutor

Aug 09, 2018

Problem with Remote Management on Orbi RBR50

Hi I'm using the Orbi RBR50 system and I'm really happy with it. But when I want to enable the Remote Management in the Orbi app, I get this message: "This NETGEAR device is already registered wit...

Troubleshooting

Tutor

Aug 09, 2018

Hello FURRYe38

Thanks for your reply.

I would like to do that, but my 90 days support had expired. I just recently found out that this doesn't work...

Sr. NETGEAR Moderator

Aug 16, 2018

Hello webfix4u

Yes send me a Pm if you are still need support.

DarrenM

NicholasT
Aspirant
Jan 02, 2019
I’m in the same boat as above... new Orbi in September... just getting around to enabling remote management, but can’t because of the device/account association issue. Phone support is now expired. Any leads on how I can get this resolved?

DarrenM
- FURRYe38
  Guru - Experienced User
  Jan 02, 2019
  I would file a support ticket here:
  
  https://www.netgear.com/mynetgear/registration/login.aspx
  
  NicholasT wrote:
  
  I’m in the same boat as above... new Orbi in September... just getting around to enabling remote management, but can’t because of the device/account association issue. Phone support is now expired. Any leads on how I can get this resolved?
  
  DarrenM
- Blanca_O
  NETGEAR Employee Retired
  Jan 03, 2019
  Hi NicholasT
  
  Please PM the following information for us to look into:
  
  - Your name
  
  - Email address
  
  - Device Serial number
  
  Is this the first time that you have enabled remote management?
  
  Regards,
  Blanca
  Community Team
  - Blanca_O
    NETGEAR Employee Retired
    Jan 06, 2019
    Hi NicholasT
    
    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
    
    Regards,
    Blanca
    Community Team