*Note: my mesh system id the RBR10/RBS10, it won't find it on the model search bar*My PS4 won't connect to my new Orbi router, when trying to connect to the network it gives me a "DNS not found" i put a DNS manually, still gives me a "won't connect to network".My configuration is a mesh system, Main router is in the middle of the house and the satellites are on the top floor and basement where my Ps4 is currently. Every other device connects to the satellite no problem with either 5Ghz and 2.4Ghz. I have reset both router and PS4 and still gives and error. I have put in the network in manually, didn't work. I have selected "only connect to 5GHz networks", didn't work. WPS button on my satellite, didn't work. Simply unplugging both routers/satellites and PS4 nothing worked.There is a firmware update that released about a week ago 02/16/2021. Should i update the firmware hoping the issue is fixed? Or is there another solution for my particular problem.My current setup is having an extender connected via Ethernet with the Main router, and from there connecting my PS4 to the extender but that isn't very ideal.Edit: previously with the router that my network company gave me, my ps4 would connect to it no problem(5GHz and 2.4GHz, so it isn't a PS4 problem i suppose.

Changing Orbi firmware is not likely to improve the situation, and may introduce new issues. I would solve the PS4 problem first and delay updating Orbi firmware until there is a lot of evidence that the update has gone smoothly for other users. Is this the procedure being followed?https://www.spectrum.net/support/internet/playstation-4-ps4-wifi-connection/ Does the PS4 display the "results" of the connection?(IP address, subnet mask, gateway, DNS server)

Everything on the link is being followed.When trying to connect1. 5GHz bands only2. Choose my wifi3. Use the "easy" setup4. No proxy5. Attempts to connect and displays "a DNS server cannot be used, The DNS server didn't respond in time.After this i usually go into custom mode instead of easy and i use a general DNS server, (1.1.1.1). Custom mode has; IP address settings to Automatic, DHCP to Do not specify, DNS to Manual primary: 1.1.1.1 and secondary 1.0.0.1. , MTU to automatic, proxy server to do not use.When i completed all of that i test internet connectionSSID: Wifi NameObtaining IP address: SuccessfulInternet connection: Failed "cannot connect to server within the time limit."ive contacted support of both Netgear and PSN and they both blamed eachother.Is there anything that im doing wrong or that should i change and let me know if you need more details.Thanks in advance!

Have never used PS4, so some of the networking choices are "new to me". (particularly Defining the DHCP server - learn something every day!) The process seems entirely correct to me. What it sounds like is either the gateway IP address or the subnet mask is incorrect. This would cause attempts to contact a DNS server to fail. The gateway should be the IP of the Orbi router and the subnet mask should be 255.255.255.0 The Orbi is configured as a "router", correct? Other devices connect and function correctly?When the PS4 connects, the Orbi Attached Devices (or "app") shows the PS4 having an IP address that falls within the DHCP range?

Glad you are learning ahaha. But yea when trying to do a custom IP adress setup i am too fill in these:IP addressSubnet Mask Default GatewayPrimary DNSSecondary DNSIt also come with a PPPoE but i dont think its useful here. The IP adress like you have told me can be found on the Orbi router itself, Subnet like you said should be 255.255.255.0, but what do i put in the Default Gateway and the DNS's. Yes everyother device in my house connects and functions properly. The PS4 never techincally never connects, its connected via an extender that is connected to the router. I honnestly do not know what a DHCP is and i know a lot less if it falls within the range of the DHCP. I am still new too everything wifi related.

https://community.netgear.com/t5/Orbi/PS4-Refusing-to-connect-to-Orbi-WiFi/m-p/1697509 you will notice in this thread are posts that agree with what I've been saying for years. In MOST cases it's the firmware and I'm NOT the only who is tired of chasing useless questions when all they did was roll the firmware back. You can thank me now.

PS4 won't connect to my Orbi RBR10

23 Replies

CrimpOn
Guru
Feb 16, 2021
Changing Orbi firmware is not likely to improve the situation, and may introduce new issues. I would solve the PS4 problem first and delay updating Orbi firmware until there is a lot of evidence that the update has gone smoothly for other users.

Is this the procedure being followed?
https://www.spectrum.net/support/internet/playstation-4-ps4-wifi-connection/
Does the PS4 display the "results" of the connection?
(IP address, subnet mask, gateway, DNS server)
- RawEddie
  Aspirant
  Feb 16, 2021
  Everything on the link is being followed.
  
  When trying to connect
  1. 5GHz bands only
  2. Choose my wifi
  3. Use the "easy" setup
  4. No proxy
  5. Attempts to connect and displays "a DNS server cannot be used, The DNS server didn't respond in time.
  
  After this i usually go into custom mode instead of easy and i use a general DNS server, (1.1.1.1). Custom mode has; IP address settings to Automatic, DHCP to Do not specify, DNS to Manual primary: 1.1.1.1 and secondary 1.0.0.1. , MTU to automatic, proxy server to do not use.
  
  When i completed all of that i test internet connection
  
  SSID: Wifi Name
  Obtaining IP address: Successful
  Internet connection: Failed "cannot connect to server within the time limit."
  
  ive contacted support of both Netgear and PSN and they both blamed eachother.
  
  Is there anything that im doing wrong or that should i change and let me know if you need more details.
  
  Thanks in advance!
  - CrimpOn
    Guru
    Feb 16, 2021
    Have never used PS4, so some of the networking choices are "new to me". (particularly Defining the DHCP server - learn something every day!)
    
    The process seems entirely correct to me. What it sounds like is either the gateway IP address or the subnet mask is incorrect. This would cause attempts to contact a DNS server to fail. The gateway should be the IP of the Orbi router and the subnet mask should be 255.255.255.0
    
    The Orbi is configured as a "router", correct? Other devices connect and function correctly?
    When the PS4 connects, the Orbi Attached Devices (or "app") shows the PS4 having an IP address that falls within the DHCP range?

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PS4 won't connect to my Orbi RBR10