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Forum Discussion

jasonpTX's avatar
jasonpTX
Aspirant
Jan 05, 2019

Purchase a used Orbi RBK50...serial number issues

I bought a used RBK50 system a couple of days ago and everything has set up fine except being able to register the serial with netgear. I know I'm out of the warranty range but is there ANY benefit t...
Installation
jasonpTX's avatar
jasonpTX
Aspirant
Jan 05, 2019
Well apparently since the previous owners warranty ran out, I can't email them without paying?!..odd. I guess I'll call.
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jan 05, 2019

If it is like other Netgear products, the previous owner can go to MyNetgear and "release" the registration with Deactivate Product.

 

I have done this to move devices from one MyNetgear account to another.

 

 

 

  • jasonpTX's avatar
    jasonpTX
    Aspirant
    Jan 06, 2019

    I contacted the previous owner earlier today and he went into his account and deactivated my router from his account. I waited several hours and tried again...still says, serial number is already registered.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 06, 2019

      Send Blanca_O a PM and she should be able to help you out. 

      jasonpTX wrote:

      I contacted the previous owner earlier today and he went into his account and deactivated my router from his account. I waited several hours and tried again...still says, serial number is already registered.

       

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired
      Jan 06, 2019

      Hi jasonpTX

       

      Please PM me the device serial number. 

       

      Regards, 
      Blanca 
      Community Team

      • jasonpTX's avatar
        jasonpTX
        Aspirant
        Jan 06, 2019

        WIll do...Thanks