Purple ring on satellite when adding a net work cable

Question

Hi all,&nbsp;&nbsp;been looking around and could not see anything, so apologies if this is answered. Prior to firmware update&nbsp;V2.7.2.104 which I got given last week, my entire setup worked fine with the router in AP mode (connected to broadband router in yellow port) and the satellites connected individually through the house.&nbsp;One of the satellites had all 4 ethernet ports in use and no issues ever occured.&nbsp;Now with the new firmware update, 2 of my satellites go purple when certain items get connected.For example, my satellite has got my hue bridge and chromecast connected via ethernet without issue. If I then plug the sky box in, it puts the satellite into permanent purple ring mode.&nbsp;&nbsp;I have factory reset everything including sky box. I also tried the same cable on other items plugged in and no issue there.I can't see anything different in my setup to have caused this, but I might be missing something obvious.&nbsp;&nbsp;If I can avoid it, I would rather nto revert firmware versions, but starting to wonder if that is the best way forward.Any help would be greatly appreciated.&nbsp;Marc&nbsp;

vajim · Answer

Marcvn&nbsp;wrote:&nbsp;&nbsp;Hi Marc&nbsp;Let me be the first to say, when I read this..."Prior to firmware update&nbsp;V2.7.2.104 which I got given last week, my entire setup worked fine with the router in AP mode (connected to broadband router in yellow port) and the satellites connected individually through the house.&nbsp;One of the satellites had all 4 ethernet ports in use and no issues ever occured."&nbsp;There are several posts in here about the problems with firmware updates.&nbsp; Several folks in here will respond to your question here by asking you a dozen questions and having you jump through a 100 hoops.&nbsp; My recommendation is that as much as a pain as it might appear, your best option may be to revert the firmware.&nbsp;Of course the choice is yours and if you feel like you got a day to devote to troubleshooting, go for it.&nbsp; Understanding that even after all of that your system may still not work correctly.&nbsp;Good luck.

Marcvn · Answer

Thanks for the reply.&nbsp;Thought I had managed to solve it whenI noticed the guest network was broadcasting but no luck. Looks like I might have to revert to old firmware today and see how it goes&nbsp;&nbsp;&nbsp;

vajim · Answer

Marcvn&nbsp;wrote:Thanks for the reply.&nbsp;Thought I had managed to solve it whenI noticed the guest network was broadcasting but no luck. Looks like I might have to revert to old firmware today and see how it goes&nbsp;&nbsp;&nbsp;Thanks&nbsp;If you do revert, perhaps you can share your expereince.&nbsp; I imagine there are lots of folks in the same boat with firmware issues.

Marcvn · Answer

So here is an update.&nbsp;Decided to not revert and try a few things. did a complete factory reset and rebuilt everything step by step, adding 1 satellite at a time with nothing connected. Added all Lan cables back and everything seemed to work.&nbsp;I then let everything settle for a bit just in case and had no issue at all. This was all with router mode. Switched to AP mode as that is what I had before and the issue re-appeared. Not sure why that happened, but switched it back to router mode and it is stable.&nbsp;&nbsp;This works for me for now albeit not ideal. I might leave it a few days and turn AP mode back just to see what happens&nbsp;

vajim · Answer

Marcvn&nbsp;wrote:So here is an update.&nbsp;Decided to not revert and try a few things. did a complete factory reset and rebuilt everything step by step, adding 1 satellite at a time with nothing connected. Added all Lan cables back and everything seemed to work.&nbsp;I then let everything settle for a bit just in case and had no issue at all. This was all with router mode. Switched to AP mode as that is what I had before and the issue re-appeared. Not sure why that happened, but switched it back to router mode and it is stable.&nbsp;&nbsp;This works for me for now albeit not ideal. I might leave it a few days and turn AP mode back just to see what happens&nbsp;Nice work....only 2 questions on my part.....what firmware did you end up with and why the AP mode?&nbsp; Maybe I missed something.

Forum Discussion

Purple ring on satellite when adding a net work cable

9 Replies