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Forum Discussion

ChuckinJapan's avatar
Oct 26, 2018
Solved

RB 50 iPhone App

I cannot sign in to the iPhone Orbi app to control my based station and extension.

 

The sign in page shows "admin" on the User Name line and I cannot edit or change that to my saved user name. So my password will not work with the "admin" user name.

 

I have restarted the Orbi app and this behavior does not change. I regularly update my iPhone apps and I believe I have the most current version.

 

  • FURRYe38's avatar
    FURRYe38
    Oct 29, 2018

    Did it work for you? Sometimes the update in iphone doesn't work so the app needs to be fully removed and re-installed again. 

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Try removing the app from the phone, reboot the phone then re-install the app and try again?

    • ChuckinJapan's avatar
      ChuckinJapan
      Star

      Thanks. That process reminded me of the steps necessary since I hadn't used the iPhone app in some months. 

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Did it work for you? Sometimes the update in iphone doesn't work so the app needs to be fully removed and re-installed again.