RBK20 - Orbi Log-in Fail and no option to reinstall

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too? 

Try a factory reset on the Orbi router and wire connect a PC to the back of the router and use a web browser and navigate to orbilogin.com and walk thru the setup wizard here. 

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gmsteeds wrote:

 

Hi people,

 

Far passed the point of frustration. Since a couple of days, my RBK20 router has stopped working.

I've been trying to reinstall several times, but the iPhone app doesn't recognize my credentials (incorrect PW - which is obviously not the case).

The router and (1) satellite are connected, it's just that it doesn't allow me to complete the network setup.
A complete new installation hasn't worked so far, since every time it needs the app to get a safe home network. What I've been trying:

i) Full new setup and resets, many times

ii) Trying to access the router through its IP-address; Resulted in a complete setup, but not accessible since it was unsafe and couldn't be used

iii) Updated all firmware

 

Really not sure what else I can do. Any help is much appreciated.

 

Gideon

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