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Forum Discussion
RBK23-100PES | This NETGEAR device is already registered to another account
Hello, good day we encountered this notification "This NETGEAR device is already registered to another account" this happened after changing iPhone. we can only access the mesh when connected to it's network but we cannot activate the "Enable Anywhere Access" is there a way that we can activate again the access anywhere? please advise, thank you
4 Replies
Sounds like you set it up on the app using a certain emails address and are now using a different one.
Hello japan-egg,
Welcome to the NETGEAR Community!
I understand that you are having issues with the Anywhere Access feature on your RBK23 Mesh System.
Please follow the steps in the link below to enable Anywhere Access on your Orbi app:
Best,
Kevin
Community Team
Hello, we tried this (updating the firmware) but still the same, we cannot enable the Anywhere Access. Is there a way to find out the registered account of our device?
Hello japan-egg,
Thank you for your response!
Please PM the following information so I can endorse you to our customer care team to further assist you with your device registration:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
