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Imulji's avatar
Imulji
Guide
Mar 21, 2019

RBK23 Mobile App shows different than Web Portal

HI everyone!  

 

Looking for more assistance!

 

My current setup is:

 

Internet Modem (bridge) -> ORBI Router -> Unmanaged Switch -> 2 ORBI Satellites

 

The problem is that the model app always says that one Satellite is disconnected while the web portal says its connected.

 

I seached the community and I saw a few issues with Android but I have an iPhone and the router and satellites all have the current firmware.

 

Any ideas? 

 

Thanks!

 

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 22, 2019

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the Mfr and model# of the ethernet switch if one is in the configuration.

     

    Is Daisy Chain enabled or disabled? It should be disabled.

    Imulji wrote:

    HI everyone!  

     

    Looking for more assistance!

     

    My current setup is:

     

    Internet Modem (bridge) -> ORBI Router -> Unmanaged Switch -> 2 ORBI Satellites

     

    The problem is that the model app always says that one Satellite is disconnected while the web portal says its connected.

     

    I seached the community and I saw a few issues with Android but I have an iPhone and the router and satellites all have the current firmware.

     

    Any ideas? 

     

    Thanks!

     

     

    • Imulji's avatar
      Imulji
      Guide
      Mar 22, 2019

      thanks FURRYe38 

       

      I guess the webportal picture didn't come up - in there it shows both satellites connected.  ITs just the mobile app where it doesn't.

       

      Daisychain was enabled so I disabled.

       

      ORBI 2.3.0.28 all devices

      Shaw Techinolor CGM4140COM (sams as the Xfinity Gateways in the US)

      The Switch in a basic Unmanged no green feature Netgear 8 Port

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Mar 22, 2019

        Is the app up to date? There has been a recent release of apps. 

        Imulji wrote:

        thanks FURRYe38 

         

        I guess the webportal picture didn't come up - in there it shows both satellites connected.  ITs just the mobile app where it doesn't.

         

        Daisychain was enabled so I disabled.

         

        ORBI 2.3.0.28 all devices

        Shaw Techinolor CGM4140COM (sams as the Xfinity Gateways in the US)

        The Switch in a basic Unmanged no green feature Netgear 8 Port