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Forum Discussion

daveburgandy's avatar
Apr 10, 2018

RBK44 System Unstable

60% of the time it works everytime!  With each firmware update I feel like Netgear is getting further and further away from stability.  I am so frustrated by this system that I don't know what to do at this point.  If it were not for the fact that I have spent $400 including an extra stellite (RBS50) I would trash it and start over.  I just manually updated to the beta firmware version 2.1.3.6 in hopes of finding stability.  2 hours into it and I can't tell you how many times I have rebooted the router and statellites.  My family is ready to execute me in my sleep.  Pleassssse Netgear! Fix the stability issues.

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What problems are you experiencing that you have to reboot the router?

    Did you factory reset the router and satellite after updating FW then set up from scratch?

    My 40 series is stable on v2.1.3 FW.

    How big is your home SqFt?

    What is the distance between the router and satellite?

    What channels are you using?

     

     

    • daveburgandy's avatar
      daveburgandy
      Tutor

      Thank you for your reply.  I have not performed a factory reset of the router and salellites.  I will try that today and see if that helps.

      My home is about 6,000 sqFt and three levels and very wide on the upstairs level.  I have a satelite in the basement, the router and a satellite on the main floor and two satellites upstairs.  When working properly all satelllites are connected to the router with "Good" 5G connection.  I am using the channels the system provided by default - 5G channels for the satellites are 36, 40, 44, and 48.  The 2.4G channel set-up is "Auto (10).

      Distance from the router to each satellite varies but I would estimate that it ranges from 20 Feet to 50 Feet (I believe with the router and 4 satellites covering 6,000 SqFt the coverage should be excellent).  When the system is working I get excellent speeds of 390 MBps to almost 600 MBps on wireless.  Faster sometimes if I plus into a satellite.  The problem is that the systems drops satellites and drops internet connection.  Sometimes it re establishes connection on its own and sometimes I need to reboot.  Sometimes one device is connected while another device is not.  The Comcast modem (GB service) has been very reliable.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Bigger than my 5000sqft house with 1 router and 1 satellite.

         

        Yes, please reset the router and ALL satellites and set up from scratch if you have upgraded to v2.1.3.x FW.

         

        I would try this, remove the one satellite thats closest to the router. 20ft is too close to the router. The router has it own range as well and can give coverage on it's down. Satellites should be at least 40 feet to 60 feet in distance from the router depending upon building materials.

         

        Since you have 4 sats running. You might try using only two with the router and see how things go.

         

        Also use a manual channel 1, 6 or 11 on 2.4Ghz. Any unused channels on 5Ghz that your nieghbors might not be using.

         

        What is the Mfr and model of the ISP modem?

         

        You can try disabling MIMO, Daisy Chain and Fast Roaming to test as well after the reset. I have Beamforming enabled on mine and is working well for me.