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RBK50 Dropping Internet
Hi folks,
I wonder if someone could help. I recently purchased an Orbi mesh router system. Since I've purchased it I've had nothing but trouble. How much of the trouble is down to the router and how much is my very unreliable BT FTTP internet connection I'm not so sure.
I initially used the router as a standalone router plugging it straight into the open reach box and removing the bt home hub system. This resulted in daily internet drops of 1 hour plus timescales. Sometimes during these id remove the Orbi and replace it with the old bt home hub which would come up with a red light, faulty internet feedback. I was a bit suspicious though as frequently the internet re-established itself shortly after plugging this back in i.e maybe 5 mins later.
A bit of Googling uncovered posts like the below:
https://community.netgear.com/t5/Orbi/RBR50-RBS50-Dropping-Connection/m-p/2085422
I tried the setting of the wan_lease confit parameter from this but still had the same problems.
So I've since put the Orbi into AP mode connecting the bt home hub to the modem and the Orbi connected as an additional access point. And guess what. I'm still seeing loads of internet drops (on the bt router plus Orbi).
Bt claim they've ran tests and there's nothing wrong with the line they can see. Is it possible that even in AP mode the Orbi is somehow interfering with the internet connection? Or is it coincidence? My understanding would be that the wan_lease fix would only be applicable outside of AP mode.
Any thoughts or suggestions appreciated.
11 Replies
Just to add the router is at version :
Router Firmware Version
V2.7.2.104That version does have a bug that drops DNS when both the trafic monitor is on and the auto daylight savings change is on. Turning either or both of those off would stop that issue.
nicholb wrote:That version does have a bug that drops DNS when both the trafic monitor is on and the auto daylight savings change is on. Turning either or both of those off would stop that issue.
Many thanks. I'll try setting DST to off. It was on when I checked and showed my time zone as being 1 hour ahead of GMT where it should have been I.e.it was set to Amsterdam/Berlin time. Is this typical behaviour? If I set DST off do I now need to manually adjust the time zone to account for DST?
AP mode would not interfer with the ISP connection between the modem and the ISP service.
You can try this for router mode on the RBR:
Be aware that if you update FW to v22, telnet has been removed so try this on v104 if you choose to do so.
Steve1981 wrote:Hi folks,
I wonder if someone could help. I recently purchased an Orbi mesh router system. Since I've purchased it I've had nothing but trouble. How much of the trouble is down to the router and how much is my very unreliable BT FTTP internet connection I'm not so sure.
I initially used the router as a standalone router plugging it straight into the open reach box and removing the bt home hub system. This resulted in daily internet drops of 1 hour plus timescales. Sometimes during these id remove the Orbi and replace it with the old bt home hub which would come up with a red light, faulty internet feedback. I was a bit suspicious though as frequently the internet re-established itself shortly after plugging this back in i.e maybe 5 mins later.
A bit of Googling uncovered posts like the below:
https://community.netgear.com/t5/Orbi/RBR50-RBS50-Dropping-Connection/m-p/2085422
I tried the setting of the wan_lease confit parameter from this but still had the same problems.
So I've since put the Orbi into AP mode connecting the bt home hub to the modem and the Orbi connected as an additional access point. And guess what. I'm still seeing loads of internet drops (on the bt router plus Orbi).
Bt claim they've ran tests and there's nothing wrong with the line they can see. Is it possible that even in AP mode the Orbi is somehow interfering with the internet connection? Or is it coincidence? My understanding would be that the wan_lease fix would only be applicable outside of AP mode.
Any thoughts or suggestions appreciated.
Thanks Furrye38. That agrees with what I thought but wanted someone more knowledgeable to confirm. The setting of the wan lease variable is the solution I have tried already. I was very hopeful when I saw it posted as it did seem to be a match for what I was seeing. Unfortunately though it didn't seem to have the desired effect.
You can try the new version of FW and see if this helps your system:
I recommend a full on factory reset and setup from scratch after its loaded on the RBS first then RBR lastly.
Be sure to clear out ALL browser caches and also reboot your PCs and devices as well to help clear out all DNS caches as well.
Steve1981 wrote:Thanks Furrye38. That agrees with what I thought but wanted someone more knowledgeable to confirm. The setting of the wan lease variable is the solution I have tried already. I was very hopeful when I saw it posted as it did seem to be a match for what I was seeing. Unfortunately though it didn't seem to have the desired effect.
