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Forum Discussion
AdrianM
Nov 27, 2018Tutor
RBK50 keeps dropping 2.4GHz connections
Just unboxed new Orbi + satellite today and went about setting it up to relace a creaking network built out of three different access points (to cover large house & garden). Lots of "2.4GHz only" cli...
FURRYe38
Nov 27, 2018Guru - Experienced User
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has the system been powered OFF for 1 minute then back on after the update to v210?
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
https://community.netgear.com/t5/Orbi/quot-Reverse-quot-Daisy-Chain-issue-any-update/m-p/1653439
https://community.netgear.com/t5/Orbi/Orbi-RBR50-Slow-Wired-WAN-after-2-2-1-210-Upgrade/m-p/1667058/highlight/true#M45881
- kolellaNov 28, 2018Apprentice
FURRYe38 wrote:
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?....
You probably didn't even read the post. just spamming
Are the devices configured with a fixed IP or do they obtain one from the DHCP server?
if they obtain one I would just try without reservation... or assign a fixed IP outside of the DHCP range
to one of the devices which don't behave normally and see if it still disconnets
- AdrianMNov 28, 2018Tutor
I've reconnected Orbis once more to test. This is SO hard to get a grip on. I have some devices (electric imps) that cannot be given fixed IPs - unnecessary anyway as everything is mediated by the cloud agent. These therefore get IPs assigned through DHCP. These are also the most problematic clients. Their logs show frequent disconnections. When they are connecting on the 2.4GHz radio they typically have very strong signals -29 dBm. They are mature WiFi designs and I've not seen any hint of this sort of behaviour before.
The ESP8266 clients are getting their IPs through reservation by MAC address, a preferred method given that I need them at a fixed IP address but one that I can control via the router interface. Being embedded means not easily being able to configure them for a static IP set outside the DHCP pool. We won't call their WiFi implementations mature but again, I've not encountered disconnections like this when they have good signal levels.
The Base and Satellite are separated by exactly 33 feet. Modem details are irrelevant as this is purely a LAN issue. Toggling "Enable Daisy-Chain Topology" hasn't made any difference that I can notice.
- FURRYe38Nov 28, 2018Guru - Experienced User
You can try this:
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
https://community.netgear.com/t5/Orbi/Orbi-RBR40-RBS40-V2-1-4-16-mesh-network-drops-connection-to/m-p/1601598/highlight/true#M35230
https://community.netgear.com/t5/Orbi/Have-to-keep-rebooting-my-RBR50/m-p/1658603/highlight/false#M44420
Change the CTR/RTS threshold values for both 2.4 GHz and 5 GHz (2341 and 2345 respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.Are these devices the only ones getting disconnections or does everything get disconnected?
Only other thing to do would be to contact NG support and ask for a RMA. Possible that your system is bad. Get it exchanged while you can.
AdrianM wrote:
I've reconnected Orbis once more to test. This is SO hard to get a grip on. I have some devices (electric imps) that cannot be given fixed IPs - unnecessary anyway as everything is mediated by the cloud agent. These therefore get IPs assigned through DHCP. These are also the most problematic clients. Their logs show frequent disconnections. When they are connecting on the 2.4GHz radio they typically have very strong signals -29 dBm. They are mature WiFi designs and I've not seen any hint of this sort of behaviour before.
The ESP8266 clients are getting their IPs through reservation by MAC address, a preferred method given that I need them at a fixed IP address but one that I can control via the router interface. Being embedded means not easily being able to configure them for a static IP set outside the DHCP pool. We won't call their WiFi implementations mature but again, I've not encountered disconnections like this when they have good signal levels.
The Base and Satellite are separated by exactly 33 feet. Modem details are irrelevant as this is purely a LAN issue. Toggling "Enable Daisy-Chain Topology" hasn't made any difference that I can notice.