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Solved
RBK50 Syncing Satellite Does Not Work
I just purchased an RBK50 system. The router works great but I can't get the satellite to sync. I moved the satellite next to the router and I reset it with no results. The satellite blinks white ...
So after doing a factory reset and hitting the resync buttons on the satellite and router, fails to get the satellite reconnected? if so, then there maybe a problem with the satellite and you would need to contact NG support and ask for help and information on this. Possible ask for an RMA.
pdavid53 wrote:
The light on top flashes off and on continuously. It never stops
From a power off condition, when you plug in the satellite to power, can you describe what the ring on top and the LEDs on the back do and how long they do it?
The light on top flashes off and on continuously. It never stops
It might help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
Since you have access to the router, please try to make DHCP address reservation for the satellite. The MAC address of the satellite is on a label on the bottom of the satellite.
So after doing a factory reset and hitting the resync buttons on the satellite and router, fails to get the satellite reconnected? if so, then there maybe a problem with the satellite and you would need to contact NG support and ask for help and information on this. Possible ask for an RMA.
pdavid53 wrote:
The light on top flashes off and on continuously. It never stops
