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akhilstyle's avatar
akhilstyle
Tutor
Jan 21, 2022

RBK753 iOS Devices intermittent disconnect

Hi,
I have a weird intermittent issue where various iPhones intermittently disconnect from my wifi for 5-7 mins. The wifi icon keeps spinning and there is no internet on the device.

It automatically reconnects after a few minutes.

I have a video - https://youtube.com/shorts/_ARFkysdnPA?feature=share

Thanks

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 21, 2022

    What firmware is on the router? 

    And the firmware on the satellites? 

    What gateway is it connected to?

    Is it only iphone/mac's with issue? Or does windows/android devices have problems as well?

    • akhilstyle's avatar
      akhilstyle
      Tutor
      Jan 21, 2022
      Hi,

      Thanks for your reply. It only seems to be iPhones. I have 2 with the same issue. iPad seems ok.

      Router 4.6.5.14
      Satellite 4.6.5.14 as well

      I just upgraded them to this firmware. I had the issue even on previous firmware’s.

      It happens about once every 2 days or so.

      Thanks
      Akhil
      • plemans's avatar
        plemans
        Guru - Experienced User
        Jan 21, 2022

        have you tried disabling the private wifi or random mac feature on the iphones?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 21, 2022

    Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX. Might be more likely to find someone who has a solution if the question is posted there:
    https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax


    Please use this link to the main forum product list to review and choose where to make your posts. 
    https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


    Thank you