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Forum Discussion
RBR 20 FW 2.7.3.22 wired satellites unstable connections
Can’t seem to log a support ticket but have been reading these community posts in frustration.
Kids’ school computers and our mobile devices lost internet connection. Logged direct into router, wired from PC; good internet connection, indicated FW 2.7.3.22 was ready for install having downloaded it. Updated firmware, no better connection. Rolled all 3 hardware devices back to .104 - good connections again for several days then it auto updated all 3 boxes - same problem again. Surely NG have a better solution than just bricking $500 AUD routers just over 1 year old?? Have used NG messenger service and been told it will be a “endorsed” …. crickets since. I know there are others posting similar … has there been a solution yet?
Kids’ school computers and our mobile devices lost internet connection. Logged direct into router, wired from PC; good internet connection, indicated FW 2.7.3.22 was ready for install having downloaded it. Updated firmware, no better connection. Rolled all 3 hardware devices back to .104 - good connections again for several days then it auto updated all 3 boxes - same problem again. Surely NG have a better solution than just bricking $500 AUD routers just over 1 year old?? Have used NG messenger service and been told it will be a “endorsed” …. crickets since. I know there are others posting similar … has there been a solution yet?
7 Replies
Has a factory reset and setup from scratch been performed since last FW update?
Are the RBS directly connected to the RBR when ethernet connected or is there a LAN switch in between?
- Thanks for reply yes factory reset on all 3 boxes since, like the first time around, no improvement. Yes there is a Cisco switch same as at install last year and working well with that older FW. Of note wireless device connection next to the RBR fails also.
- Update - Factory reset enables wireless connections to rbr. Trying the satellites. Wireless backhaul never worked before due to cavity brick concrete floors etc hence wired sat setup
- With only the addition of the unmanaged Cisco switch the RBR stops connecting to wireless. I’m curious did you know this would be an issue with latest firmware? Why are they tanking a one port router for wired connections??
What is the Mfr and model# of the ethernet switch in the configuration?
When the RBS are ethernet connected to the RBR, switch or not, RBS will not connect to the RBR via wireless...This is default behavior in any version of FW.
