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Forum Discussion

Kookookoojoo's avatar
Kookookoojoo
Follower
Dec 10, 2020

RBR 50 Streaming Isssues

  RBR50   Firmware Version    V2.5.2.4   Sound repeatedly cuts in and out watching Netflix; Router port directly connected to Samsung 1080 tv. with 5 patch cable. Previous advice to ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 10, 2020

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Be sure your using CAT6 LAN cable. 

 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

 

One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

 

Try updating to v40:

https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-Version-2-6-1-40/m-p/1997895/highlight/true#M105941

 

Or downgrading to v16:

https://community.netgear.com/t5/Orbi/RBR50-RBS50-Firmware-2-5-1-16-Update/m-p/1897955/highlight/true#M89460

 

Factory reset and setup from scatch after applying either FW version. 

vajim's avatar
vajim
Master
Dec 10, 2020

"what firmware is loaded?".......................................V2.5.2.4