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Retired_Member's avatar
Retired_Member
Feb 05, 2019
Solved

RBR20 constantly disconnects

I’ve had our Orbi since August of 2018. In the last month our satellites constantly lose connection. They worked fine before. We have to constantly reset the router. The firmware is up to date.
  • Any progress on this? 


    Retired_Member wrote:
    I’ve had our Orbi since August of 2018. In the last month our satellites constantly lose connection. They worked fine before. We have to constantly reset the router. The firmware is up to date.

     

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using?

     

    Try enabling Beamforming and MIMO.

     

    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
    Disney Circle: https://community.netgear.com/t5/Orbi/WARNING-Firmware-2-2-1-210-is-junk/m-p/1667485/highlight/true#M45926

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 


    Retired_Member wrote:
    I’ve had our Orbi since August of 2018. In the last month our satellites constantly lose connection. They worked fine before. We have to constantly reset the router. The firmware is up to date.