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Forum Discussion
doesorbiwork
Apr 02, 2019Tutor
RBR20 quit working today
No idea where to find things like model version, firmware. Windows 10. Chrome Browser.
Suddenly tonight many websites, including Netgear websites, give 404/401/ secruity errors. can't even acce...
- Apr 04, 2019
It seems to be running and stable.
Since the phone app doesn't work when the Orbi doesn't work and online support is useless I suppose that you are just on your own.
It's really annoying that factory reset failed to work several times then suddenly worked. One more failure form this setup and I'll try to get my money back.
Thanks guys.
Testyblahblah
Apr 05, 2019Aspirant
I would recommend a refund. I can do this, but given that it is 8 monnths after it will be more complicated. But I am determinedly angry and NG are of zero assistance:
FURRYe38
Apr 05, 2019Guru - Experienced User
- LoboTommyApr 25, 2019Luminary
I had some issues with RBR20, but i seems I finnaly found a solution:
So, after bugging the guys in the RBR50 thread, i was solwly piecing together the solution for the RBR20’ies.
I will here make a mix of our combined suggestions, in the order it took place, to fix it.
Big THANX AND KUDOS to @FURRYe38 and @DorkiOrbiFW as they were very helpfull here. Meny of the setups comes from them, and a lot of this text. I have just edited this to a "guide", and freshened it up a little.
As i have three satlites and one router, this fix took about three hours all together from start until everything was ok.
Note – I chose to force all firmware back to the v44 file. You can find that here:
http://www.downloads.netgear.com/files/GDC/RBR20/RBR20-V2.3.1.44.zip
http://www.downloads.netgear.com/files/GDC/RBS20/RBS20-V2.3.1.44.zip
If you prefere the new v48, router will automatically help you get that, or you can download the files here:
http://www.downloads.netgear.com/files/GDC/RBR20/RBR20-V2.3.1.48.zip
http://www.downloads.netgear.com/files/GDC/RBS20/RBS20-V2.3.1.48.zip
**Note: Firmware do no longer auto-update since v44 cam along. Instead there is a diplaymessage telling you a new firmware are available, when you click that you are brought directly to the firmaware update section of the RBR. Update only takes place when you hit «Update Now» button, rendering update to be your choise, allthough runs automatic.**
So, my main issue was that the router and the satelites stopped communicating. They went in to a war, and looking on the LED-rings it was constant change of colors. Amber, magenta, blue and flashing white. WiFi kept dropping out, and things was a mess. So heres what must be done.
To start the process, you must factory reset everything. Find a sharp thin object to put in to the small hole next to the powerbuttun, hold it in for about 10 seconds until the little powerlight flashes. Turn off the satelite/router while holding it in. Turn It back on, still holding it in, and wait until it flashes again.
Now turn it off. Repeat this process until all your units are factory-reset and turned off.
Now, work only on your ROUTER – the RBR20.
Turn it on. Follow instructions for first time setup. DO NOT connect any satelites. Once it is up and running, log in to your router via desktop, advanced settings, administer, firmware. (There you can push the update manually to your satelites as well. We'll get back to that.)
- Login into your Orbi router
- Navigate to the “Advanced” tab
- Go to “Advanced Settings”
- Go to Wireless Settings; under the “Backhaul Topology “ section of those settings, hit the “Generate” button. Sometimes the Orbi satellites will forget the backhaul password if the router (or vice versa) is off for a long period of time. This can also happen during a power blackout, as it did for me.
If your router is at v48, and some of your satelites are v44, now is the time to roll back the router to v44. It is possible, if the satellites were behind on FW, then his maybe the reason they were not conneting. RBS have to be updated first before the RBR and be on the same version of FW or RBS can be on a more current version, while the RBR can be on a older version of FW. RBS can't be behind in FW versions from the RBR.
The page will be under Advanced tab using the management console via web under Administration --> Firmware Update
When you have the correct FW on the RBR I would disable Diasy chain on the RBR. You do that under Advanced tab using the management console via web under Advanced Setup --> Wirless settings. Changing this option causes your RBR to reboot. Wait paitonally.
Return to same settingspage, then on the bottom of the wirless settings, enable BEAMFORMING and enable MU-MIMO.
Now you are ready to go for the RBS… (continiues on POST 2/2)
- LoboTommyApr 25, 2019Luminary
Now you are ready to go for the RBS…
I set it up so i had all RBS infront of me during this progress.
So after getting the RBR «updated» to v44, Turn on ONE of the RBS.
In the GUI rom your computer, clik under Basic, Add Orbi Satelite. Follow instructions.
When you see the top led pulsating WHITE on the RBS, Press the sync button on the RBS, while in the same room as the RBR.
Give up to 5 minutes and you should see the top led on the RBS turn BLUE...
Typically, it flashes white, then turns magenta, I then hit sync (again) if "setup failed" message appears, and try again. With or without factory reset. Suddenly i turns blue, stays for a little while, turns back to magenta, stays like that for a few minutes, before turning blue again.
Wait until Solid Blue turns off, and the RBS goes dark.
When you get a RBS connected fully, do a address reservation for it on the RBR under Advanced tab à Setup à LAN Setup, save and apply.
You shoud now check the FW of this RBS.
The page will be under Advanced tab using the management console via web under Administration --> Firmware Update
Roll it out to the FW you want in the end result, either v44 or v48. Once updated to selected FW (wait for it to reboot and sync completely), turn the RBS off and repeat the process with your next RBS.
When you have repeated this with ALL your RBS, you can turn all the RBS on.
The system should come back for you. I would try one satellite at a time (alllthough i turned all one at the same time).
Do this untill each one is re-sync'd. Once there all done, you are set.
This is where you update with your prefered SSID and password under Basic tab --> wireless. It could also be usefull to use a WIFI scanner tool to check interference on the different channels in your neighbourhood, and select a free channel. These settings will cause your system to reboot, and you have to wait pationally again.
Finnaly, turn them off again and then go and place them in there remote locations, and turn them on yet again.
Note: during the process when trying to connect a RBS, it "connected" but in status it said "config sys", ring turns magenta. This means it talks with the RBR, and are not fully set up. Just wait and observe. Typically, it flashes white, then turns magenta, I then hit sync (again) after "setup failed" message appears, and try again. With or without factory reset. Suddenly i turns blue, stays for a little while, turns back to magenta, stays like that for a few minutes, before turning blue again.
This is the complete process for rebulding the ORBI mesh when things got jammed up on the RBR20 system.