I am currently on Firmware Version 2.7.3.22 and my App says a firmware update is available. However, when I check for new Firmware, I continually get an error message saying "there was a problem checking the firmware". Can someone tell me what to do so I can finish the update? Many thanks.

Orbi app will connect to the RBR in router mode. https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message Be sure Local Network is enabled on Apple devices: https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I would highly recommend not using Orbi app to update your system. You can manually updated yourself using a wired PC and web browser: https://community.netgear.com/t5/Orbi/New-RBR-RBS-20-30-and-40-series-Firmware-Version-2-7-4-24/td-p/2216840/jump-to/first-unread-message

The update takes up to five minutes. Do not disconnect or interrupt the network connection until the firmware update process is complete. After your firmware update is complete,your Orbi Pro displays as Connected. Your Orbi Pro is now using the latest firmware version.

Is your Orbi in Bridge/Router mode? Mine is and the app tells me it can't connect and shows the wrong firmware info. When i log into the router, it shows me my firmware is up-to-date

Hello JamesT608, Welcome to the NETGEAR Community!!!! The current firmware for your RBR40 is 2.7.4.24. The best way to ensure you have the current firmware is to navigate to the NETGEAR support site for your Orbi mesh system. If your Orbi system is not updated then you can download the firmware version and manually install it. Please navigate to the links below for more information. Download site for RBR40 current firmware: https://www.netgear.com/support/product/rbr40.aspx/West#download For more information on manually updating your RBK40 system please navigate to the link below:https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelliteBest,KevinCommunity Team

RBR40 Firmware Update Problems | NETGEAR Communities

12 Replies

FURRYe38
Guru
May 17, 2022
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

I would highly recommend not using Orbi app to update your system. You can manually updated yourself using a wired PC and web browser: https://community.netgear.com/t5/Orbi/New-RBR-RBS-20-30-and-40-series-Firmware-Version-2-7-4-24/td-p/2216840/jump-to/first-unread-message
AntunezA1
Aspirant
May 18, 2022
The update takes up to five minutes. Do not disconnect or interrupt the network connection until the firmware update process is complete. After your firmware update is complete,your Orbi Pro displays as Connected. Your Orbi Pro is now using the latest firmware version.
JamesT608
Aspirant
Jun 15, 2022
Is your Orbi in Bridge/Router mode? Mine is and the app tells me it can't connect and shows the wrong firmware info. When i log into the router, it shows me my firmware is up-to-date
- KevinLiT
  NETGEAR Moderator
  Jun 15, 2022
  Hello JamesT608,
  
  Welcome to the NETGEAR Community!!!!
  
  The current firmware for your RBR40 is 2.7.4.24. The best way to ensure you have the current firmware is to navigate to the NETGEAR support site for your Orbi mesh system. If your Orbi system is not updated then you can download the firmware version and manually install it. Please navigate to the links below for more information.
  
  Download site for RBR40 current firmware:
  
  https://www.netgear.com/support/product/rbr40.aspx/West#download
  
  For more information on manually updating your RBK40 system please navigate to the link below:
  https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite
  
  Best,
  Kevin
  Community Team
  - JamesT608
    Aspirant
    Jun 29, 2022
    Yes, my firmware is updated, It shows 2.7.4.24 when i look at it from a laptop. When I look at it in the Orbi app, it does not show that version, the app also says it can't connect to my Orbi because it is in bridge mode, which is required as my Orbi router is connected to my ISP's router.

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RBR40 Firmware Update Problems