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Forum Discussion

SebF's avatar
SebF
Aspirant
May 19, 2018

RBR40 Firmware: v2.1.4.10 wireless stops working almost daily

Almost Daily, all wireless devices lose their internet access and the Orbi needs to be restarted.   The 1 PC connected with Ethernet cable continues to work. Wireless device can ping router itese...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 04, 2018

Channels 1, 6 and 11 are primary channels for users to use. All other channels are sub channels used by the wifi system and over lapping channels. If your getting to the routers web page and not any internet access, usually means there is a problem between the router and ISP modem.

 

Do wired devices loose internet as well? 

 

You might try to do this, download the same FW version, use IE11 or FF browser, disconnect from the ISP modem, manually re-load the FW file. After it installs, do a factory reset, reconnect it to the ISP modem, set up from scratch and see if same thing happens or not.

 

 

 

SebF's avatar
SebF
Aspirant
Jun 04, 2018

Wired devices do not loose internet access when the issue occurs.  Only wireless devices.  So I'm confident the modem/ISP is not the issue.

 

I can try to re-install FW while not connected to Modem and do a factory reset tonight.  BTW, do you mean 2.1.4.10 FW or RBR40-V2.0.0.56?

 

Thanks!