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Forum Discussion
RBR40 Router dropping Arris TM822A, I think
I bought an Orbi RBK33 system with RBR40 router last November. Intially, everything was fine, but somewhere along the way it appears the router decides to drop it's connection to the modem (perhaps s...
Thank you!
My new cable modem came in today. The router dropped again almost immediately.
I have had signal level problems in this house in the past (which took years and ten or so ISP tech visits to solve). Both the neighborhood signal level needed increased and the coax connectors were not terminated correctly. When I had these issues the cable modem would always drop out, but I would still have router's WiFi LAN. I'd lose internet connectivity but still have the WiFi available. Also, the cable modem LEDs indicated I did not have an internet connection. I haven't had any of these issues within the last year or so.
The new modem shows no sign of internet connectivity issues either.
At this stage, I am concluding the router is bad. Is this a reasonable assesment?
I would contact NG support and ask them what can be done. Might ask for an RMA.