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qsource's avatar
qsource
Tutor
Jul 23, 2020

RBR50 - multiple devices getting kicked off

When I first installed the the Orbi RBR50+RBS50 (about a month ago) with optical internet, the system performed great. The optical continues to perform well (500Mb/sec up and down), but the RBR50 has started to kick devices off the network. This appears to be wifi only and (so far ... knock on wood) not affecting the RBS50. Wired connections do not complain of network loss.

 

This is affecting a phone, iPad, and at least one laptop. As you can imagine, it's incredibly frustrating.

 

I opened a call with my internet provider. They see no issues from their optical modem or network. When connected to other wifi networks, none of these devices get dropped.

 

It seems likely to me that the RBR50 needs to be replaced. Other options welcome though...

 

11 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 23, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    I

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    Has a factory reset and setup from scratch been performed since last FW update? 
    Press the back reset button for 15 seconds then release. 

     

    One User Experience/Configuration:
    https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026

     



    • qsource's avatar
      qsource
      Tutor
      Jul 23, 2020

      I responded to this once. If this reply also gets removed, I won't be visiting these forums if I can avoid it.

      Thanks for your response.

       

      • Our home is about 2k square feet. The router and satellite are less than 30 feet apart (though they do not have line-of-sight). But remember that the booting off only happens on the router, not on the satellite.
      • Our nearest neighbor is 1/4 mile away. I have seen their SSID at the edge of our property, but not when in our house.
      • I've never seen a device connected at 2.4Gz. It's set to auto channel.
      • 5Ghz is set to channel 58 and has been since day one.
      • I upgraded the firmware to 2.5.1.16 the day I installed these. The main unit is in router mode.
      • The day that the optical was installed (5 weeks ago), I did a factory reset and tuned everything from there.
      • Zoom, RDP, and a few other internet apps were getting terrible performance until I disabled WMM.
      • Disabled: fast-roaming, daisy-chain, WMM, 20/40 coexist, IPv6, Armor, and Circle. These have all been turned off for a while.
      • Enabled: beamforming (been on for a while) and MU-MIMO (enabled today).
      • Preamble is set to automatic, but I can try short mode later if the problems continue.
      • 20/40Mhz coexist is disabled, but I can try 40Mhz if the problems continue.
      • I know nothing about the optical modem. I can get those details, but this does not appear to be related to the optical router.

      Thanks again.

      • qsource's avatar
        qsource
        Tutor
        Jul 23, 2020

        Oops. 5Ghz channel should be 48.

        qsource wrote:

        I responded to this once. If this reply also gets removed, I won't be visiting these forums if I can avoid it.

        Thanks for your response.

         

        • Our home is about 2k square feet. The router and satellite are less than 30 feet apart (though they do not have line-of-sight). But remember that the booting off only happens on the router, not on the satellite.
        • Our nearest neighbor is 1/4 mile away. I have seen their SSID at the edge of our property, but not when in our house.
        • I've never seen a device connected at 2.4Gz. It's set to auto channel.
        • 5Ghz is set to channel 58 and has been since day one.
        • I upgraded the firmware to 2.5.1.16 the day I installed these. The main unit is in router mode.
        • The day that the optical was installed (5 weeks ago), I did a factory reset and tuned everything from there.
        • Zoom, RDP, and a few other internet apps were getting terrible performance until I disabled WMM.
        • Disabled: fast-roaming, daisy-chain, WMM, 20/40 coexist, IPv6, Armor, and Circle. These have all been turned off for a while.
        • Enabled: beamforming (been on for a while) and MU-MIMO (enabled today).
        • Preamble is set to automatic, but I can try short mode later if the problems continue.
        • 20/40Mhz coexist is disabled, but I can try 40Mhz if the problems continue.
        • I know nothing about the optical modem. I can get those details, but this does not appear to be related to the optical router.

        Thanks again.