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Beearch's avatar
Beearch
Follower
Apr 08, 2019

RBR50 / RBS50 Firmware Version 2.3.1.44

Ever since update, google home hub can't connect to wifi. Tried factory reset. When it comes to join network, can't see network. Google home and google mini are fine. 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 08, 2019

    Ensure the home hub device is up to date on FW. 

    Doesn't see any SSID coming from the Orbi system? 

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    What WPA security modes are you using? Try WPA2 and AES only. 

    Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

     

    Contact Google about this device for additional help and information.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 09, 2019

    Any progress on this? 

    Beearch wrote:

    Ever since update, google home hub can't connect to wifi. Tried factory reset. When it comes to join network, can't see network. Google home and google mini are fine.