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Forum Discussion
RBR50 AC3000 pink light every night
Hi
My RBR50 AC3000 was working fine for 2 years. Last weekend my isp modem/router (which connects to it via ethernet) was faulty and replaced. Since then the RBR50 hangs every night (4 nights running) with a solid pink light. I can't login to the orbi to fetch the logs, so I don't know how/why/when it hangs.
When it has the pink light all my connected devices go offline and the only way to bring it back online is to power cycle it, this wipes the logs so I can't see what's gong on.
After 3 nights of this hanging, I factory reset the orbi hoping it would fix it but still it hangs with pink light last night.
The orbi rbr50 and rbs50 both have latest firmware. I'm out of contract for support from netgear so I don't know how to fix this or even check the logs.
Can anyone help please ?
My RBR50 AC3000 was working fine for 2 years. Last weekend my isp modem/router (which connects to it via ethernet) was faulty and replaced. Since then the RBR50 hangs every night (4 nights running) with a solid pink light. I can't login to the orbi to fetch the logs, so I don't know how/why/when it hangs.
When it has the pink light all my connected devices go offline and the only way to bring it back online is to power cycle it, this wipes the logs so I can't see what's gong on.
After 3 nights of this hanging, I factory reset the orbi hoping it would fix it but still it hangs with pink light last night.
The orbi rbr50 and rbs50 both have latest firmware. I'm out of contract for support from netgear so I don't know how to fix this or even check the logs.
Can anyone help please ?
9 Replies
what modem/gateway did they install?
- Thanks for getting back to me plemans
Its a UK virgin media super hub 4. I don't think that is the problem, although that changing was the time my troubles started..
Reason is, I have 3 other access points attached to the super hub 4 and they all work fine.
For some reason the orbi doesn't seem to last longer than a few hours now, the only way
I know to rescue it is to power cycle it.
I'm really disappointed as this orbi system cost me £350 only 2 years ago. I kind of expected networking gear would last at least 10 years, not 2!Netgear devices don't always play nicely with double nats.
Is the netgear in access point mode?
Or is its ip address in the hub's DMZ?
